Quality & Governance Lead — Care Compliance

HFH Healthcare Limited; Greater London; Sur place; GBP 32 000 - 39 000; Plein temps

Avantages offerts par ce poste

PAYE

Paid holiday

Pension scheme

Carer Recognition scheme

Refer a friend scheme

Wellbeing and support line

Blue Light Card

Résumé du poste

HFH Healthcare Limited is seeking a Quality and Governance Officer to drive safe, compliant and high-quality care services. You will audit, review documentation, assess regulatory compliance, and support improvements across teams.

The role demands strong analytical and communication skills and an ability to work both independently and with multidisciplinary colleagues. The position is based at the Wimbledon Office with in-person, Monday to Friday scheduling and a salary of £35,000 per annum.

Qualifications

• Experience in quality assurance, compliance, governance, auditing, or service improvement within health and social care.
• Knowledge of UK health and social care regulations, quality standards, and best practice guidance.
• Understanding of care planning, safeguarding, medication management, incident reporting, and risk management.
• Excellent written and verbal communication skills with the ability to produce clear, accurate reports.
• Strong attention to detail and the ability to analyse information, spot themes, and assess evidence objectively.

Responsabilités

• Plan and complete scheduled and ad hoc audits across care services, records, processes, and systems.
• Review care documentation, risk assessments, support plans, medication records, incident reports, and other relevant evidence.
• Assess compliance with internal policies, regulatory requirements, contractual standards, and best practice guidance.
• Spot risks, trends, gaps, and improvement opportunities—then share clear, constructive feedback.
• Produce accurate audit reports and maintain detailed records of findings, recommendations, and agreed actions.
• Collaborate with operational and clinical teams to develop, implement, and monitor quality improvement action plans.
• Follow up outstanding actions and provide assurance that improvements are sustained.
• Support investigations into incidents, complaints, safeguarding concerns, and service quality issues where required.
• Help prepare for internal reviews, commissioner visits, external audits, and regulatory inspections.
• Monitor key performance indicators and contribute to quality and governance reports for senior management.
• Champion a positive culture of learning, transparency, accountability, and continuous improvement.
• Maintain confidentiality and comply with data protection, information governance, and health and safety requirements.

Connaissances

Quality assurance

Compliance

Auditing

Governance

Care regulations

Report writing

MS Office

Quality management systems

Attention to detail

Formation

Relevant qualification in quality assurance/health and social care

Outils

Microsoft Office

Electronic care management systems

Quality management systems

Description du poste

HFH Healthcare Limited is seeking a Quality and Governance Officer to drive safe, compliant and high-quality care services. You will audit, review documentation, assess regulatory compliance, and support improvements across teams.

The role demands strong analytical and communication skills and an ability to work both independently and with multidisciplinary colleagues. The position is based at the Wimbledon Office with in-person, Monday to Friday scheduling and a salary of £35,000 per annum.