Quality engineer - Moulding

TE Connectivity Ltd.; Swindon; Vor Ort; GBP 40.000 - 60.000; Vollzeit

Zusammenfassung

TE Connectivity Ltd. in Swindon is seeking an experienced MQ Engineer to support quality assurance across the product development lifecycle, focusing on meeting customer and internal requirements.

You will lead RC investigations and implement CAPA in response to customer complaints and field returns, while supporting supplier quality activities to resolve non-conformances from internal and external sources.

Qualifikationen

• Experience in a Quality, Engineering, or Manufacturing role within regulated manufacturing sectors (aerospace, automotive, defence, etc.).
• Strong understanding of plastics processing, injection moulding, tooling, and high‑volume manufacturing environments.
• Knowledge of moulding defect mechanisms, process optimisation, validation, and quality controls.

Aufgaben

• Act as lead for Notices of Escape (NOE), escalated customer issues, high‑impact quality concerns, and customer improvement programmes.
• Evaluate, implement, and ensure compliance with customer-specific quality requirements.
• Monitor customer quality performance, driving improvements in complaint reduction and 8D effectiveness.
• Communicate customer expectations across functions and sites for alignment and compliance.
• Deliver quality training and guidance to promote adherence to requirements.
• Lead customer negotiations relating to quality deviations and concessions with required approvals.
• Manage customer complaints through a cross‑functional approach.
• Lead 8D investigations including root cause analysis and corrective actions.
• Ensure timely completion of customer complaint responses and 8D reports.
• Develop and maintain quality procedures, SOPs and standards.

Kenntnisse

Quality assurance

8D methodology

CAPA

Moulding

Process validation

Root cause analysis

FMEA

ISO 9001

AS9100

IATF 16949

Audit

PPAP/APQP

SAP

Microsoft Office

Ausbildung

Degree in Industrial Engineering or related field

Tools

SAP

Microsoft Office

Jobbeschreibung

We are seeking an experienced MQ Engineer to join our new Moulding facility & team in Swindon, UK. This role is responsible for supporting quality assurance across the product development lifecycle, with a focus on ensuring compliance with customer & internal requirements. The successful candidate will lead RC investigations & implement CAPA in response to customer complaints & field returns. They will also support supplier quality activities, including the evaluation & resolution of non-conformances from both internal & external sources. The candidate should have experience of manufacturing processes such as injection moulding, tooling, assembly & process validation, with the ability to analyse data, identify trends & drive sustainable improvements. The role requires close collaboration with engineering, manufacturing, & supply chain teams, as well as direct communication with customers to ensure timely & effective resolution of quality issues. Your new role: Champion the integration of Voice of the Customer (VOC) and Extraordinary Customer Experience (ECE) initiatives across operational and quality processes.

Responsibilities

• Act as the lead contact for Notices of Escape (NOE), escalated customer issues, high-impact quality concerns, and customer improvement programmes.
• Evaluate, implement, and ensure compliance with customer-specific quality requirements.
• Monitor customer quality performance, driving improvements in complaint reduction, response times, and 8D effectiveness.
• Communicate customer expectations across functions and sites, ensuring alignment and compliance.
• Deliver quality training, guidance, and support to promote awareness and adherence to customer requirements.
• Lead customer negotiations relating to quality deviations and concessions, ensuring appropriate approvals and documentation.
• Manage customer complaints through a structured, collaborative, cross-functional approach.
• Drive effective 8D investigations, including root cause analysis, corrective actions, preventive actions, and validation of effectiveness.
• Ensure timely completion and submission of customer complaint responses and 8D reports.
• Develop, implement, and maintain quality procedures, standards, and standard operating procedures (SOPs).
• Establish and embed best-practice quality systems and controls to support operational excellence and customer satisfaction.
• Partner with Engineering and Operations teams to improve process capability, reduce variation, minimise scrap, and enhance manufacturing performance.
• Support customer, certification body, and internal audit activities.
• Ensure timely closure of audit findings, non-conformances, and continuous improvement actions.
• Coordinate First Article Inspection (FAI) and capability study activities, including preparation of final reports.
• Provide quality support throughout New Product Introduction (NPI) activities, from implementation through to product approval.
• Lead or support change management activities, ensuring compliance with quality and business requirements.
• Promote a zero-defect culture through the application of Lean methodologies, PFMEA, Poka-Yoke, APQP, Measurement System Analysis, and Statistical Process Control (SPC).
• Identify and drive continuous improvement opportunities through cross-functional collaboration.
• Champion TE Operating Advantage (TEOA) principles and continuous improvement initiatives.
• Monitor, analyse, and report quality KPIs to support business and customer objectives.
• Develop and deliver mandatory and site-specific quality training programmes.
• Collaborate with Incoming Quality Engineers (IQE) and Supplier Development Engineers (SDE) to address supplier quality issues.
• Coordinate the inspection, containment, and resolution of non-conforming supplied materials and components.
• Undertake any other reasonable duties required to support business objectives.

Qualifications

• Degree, HNC, or equivalent qualification in Industrial Engineering, Mechanical Engineering, Electrical Engineering, Quality Assurance, or a related discipline, or equivalent experience within a manufacturing environment.
• Experience in a Quality, Engineering, or Manufacturing role within aerospace, automotive, defence, military, or other regulated manufacturing sectors.
• Strong understanding of plastics processing, injection moulding, tooling, assembly, or similar high-volume manufacturing environments.
• Knowledge of moulding defect mechanisms, process optimisation, process validation, and manufacturing quality controls.
• Technically minded with a practical, hands‑on approach to problem solving and process improvement.
• Ability to interpret and work from technical drawings, specifications, and engineering documentation.
• Working knowledge of SAP or other ERP systems is desirable.
• Experience applying quality tools and methodologies, including Histograms, Pareto Analysis, Measurement System Analysis (MSA), PFMEA, and Control Plans.
• Strong problem‑solving skills with experience using 8D methodology, 5 Why analysis, Is/Is Not analysis, and Ishikawa (Fishbone) techniques.
• Working knowledge of ISO 9001, AS9100, and/or IATF 16949 quality management systems.
• Experience conducting process, product, and quality system audits, and driving compliance activities.
• Familiarity with product and process validation activities, including FAI, PPAP, and APQP.
• Ability to influence, engage, and collaborate effectively with cross‑functional teams and stakeholders.
• Strong relationship‑building skills with experience working across different functions, sites, and cultural environments.
• Highly organised and self‑motivated, with the ability to manage multiple priorities and adapt to changing business needs.
• Results‑driven with a proactive approach to delivering improvements and meeting deadlines.
• Excellent verbal and written communication skills.
• Strong analytical skills with the ability to interpret data and identify improvement opportunities.
• Proficient in Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook.
• Committed to continuous improvement, customer satisfaction, and operational excellence
• At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.