Quality engineer - Moulding

TE Connectivity Corporation; Swindon; On-site; GBP 45,000 - 60,000; Full time

Job summary

TE Connectivity Corporation in Swindon, UK is seeking an experienced MQ Engineer to lead quality assurance across the product development lifecycle, with a focus on injection moulding and process validation. You will manage RC investigations, CAPA, and customer complaints, collaborating with engineering, manufacturing and supply chain to implement robust quality controls.

The role requires hands-on problem solving, data analysis, and the ability to drive continuous improvement using PFMEA, 8D,

Qualifications

• Degree in industrial/quality/manufacturing engineering or related field.
• Experience in quality, engineering, or manufacturing in regulated industries (aerospace, automotive, defence).
• Knowledge of plastics processing, injection moulding, tooling, and high-volume manufacturing quality controls.
• Experience applying quality tools (PFMEA, MSA, 8D) and leading CAPA investigations.

Responsibilities

• Lead RC investigations and implement CAPA in response to customer complaints and field returns.
• Manage Notices of Escape (NOE) and escalated quality issues across functions and sites.
• Drive 8D investigations and root-cause analysis to deliver preventive actions and verify effectiveness.
• Coordinate NPI quality activities and support change management to ensure compliance with customer requirements.
• Develop and maintain quality SOPs, procedures, and quality systems to support operational excellence.

Skills

Quality management

8D problem solving

Data analysis

Cross-functional collaboration

Education

Bachelor's degree in Industrial Engineering

Quality Assurance certification

Tools

SAP

Job description

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Description:

Job Overview

We are seeking an experienced MQ Engineer to join our new Moulding facility & team in Swindon, UK. This role is responsible for supporting quality assurance across the product development lifecycle, with a focus on ensuring compliance with customer & internal requirements. The successful candidate will lead RC investigations & implement CAPA in response to customer complaints & field returns. They will also support supplier quality activities, including the evaluation & resolution of non-conformances from both internal & external sources. The candidate should have experience of manufacturing processes such as injection moulding, tooling, assembly & process validation, with the ability to analyse data, identify trends & drive sustainable improvements. The role requires close collaboration with engineering, manufacturing, & supply chain teams, as well as direct communication with customers to ensure timely & effective resolution of quality issues.

Your new role:

• Act as the lead contact for Notices of Escape (NOE), escalated customer issues, high-impact quality concerns, and customer improvement programmes.
• Evaluate, implement, and ensure compliance with customer-specific quality requirements.
• Monitor customer quality performance, driving improvements in complaint reduction, response times, and 8D effectiveness.
• Communicate customer expectations across functions and sites, ensuring alignment and compliance.
• Deliver quality training, guidance, and support to promote awareness and adherence to customer requirements.
• Lead customer negotiations relating to quality deviations and concessions, ensuring appropriate approvals and documentation.
• Manage customer complaints through a structured, collaborative, cross-functional approach.
• Drive effective 8D investigations, including root cause analysis, corrective actions, preventive actions, and validation of effectiveness.
• Ensure timely completion and submission of customer complaint responses and 8D reports.
• Develop, implement, and maintain quality procedures, standards, and standard operating procedures (SOPs).
• Establish and embed best-practice quality systems and controls to support operational excellence and customer satisfaction.
• Partner with Engineering and Operations teams to improve process capability, reduce variation, minimise scrap, and enhance manufacturing performance.
• Support customer, certification body, and internal audit activities.
• Ensure timely closure of audit findings, non-conformances, and continuous improvement actions.
• Coordinate First Article Inspection (FAI) and capability study activities, including preparation of final reports.
• Provide quality support throughout New Product Introduction (NPI) activities, from implementation through to product approval.
• Lead or support change management activities, ensuring compliance with quality and business requirements.
• Promote a zero-defect culture through the application of Lean methodologies, PFMEA, Poka-Yoke, APQP, Measurement System Analysis, and Statistical Process Control (SPC).
• Identify and drive continuous improvement opportunities through cross-functional collaboration.
• Champion TE Operating Advantage (TEOA) principles and continuous improvement initiatives.
• Monitor, analyse, and report quality KPIs to support business and customer objectives.
• Develop and deliver mandatory and site‑specific quality training programmes.
• Collaborate with Incoming Quality Engineers (IQE) and Supplier Development Engineers (SDE) to address supplier quality issues.
• Coordinate the inspection, containment, and resolution of non‑conforming supplied materials and components.
• Undertake any other reasonable duties required to support business objectives.

Your ideal background:

Degree, HNC, or equivalent qualification in Industrial Engineering, Mechanical Engineering, Electrical Engineering, Quality Assurance, or a related discipline, or equivalent experience within a manufacturing environment.

• Experience in a Quality, Engineering, or Manufacturing role within aerospace, automotive, defence, military, or other regulated manufacturing sectors.
• Strong understanding of plastics processing, injection moulding, tooling, assembly, or similar high-volume manufacturing environments.
• Knowledge of moulding defect mechanisms, process optimisation, process validation, and manufacturing quality controls.
• Technically minded with a practical, hands‑on approach to problem solving and process improvement.
• Ability to interpret and work from technical drawings, specifications, and engineering documentation.
• Working knowledge of SAP or other ERP systems is desirable.
• Experience applying quality tools and methodologies, including Histograms, Pareto Analysis, Measurement System Analysis (MSA), PFMEA, and Control Plans.
• Strong problem‑solving skills with experience using 8D methodology, 5 Why analysis, Is/Is Not analysis, and Ishikawa (Fishbone) techniques.
• Working knowledge of ISO 9001, AS9100, and/or IATF 16949 quality management systems.
• Experience conducting process, product, and quality system audits, and driving compliance activities.
• Familiarity with product and process validation activities, including FAI, PPAP, and APQP.
• Ability to influence, engage, and collaborate effectively with cross‑functional teams and stakeholders.
• Strong relationship‑building skills with experience working across different functions, sites, and cultural environments.
• Highly organised and self‑motivated, with the ability to manage multiple priorities and adapt to changing business needs.
• Results‑driven with a proactive approach to delivering improvements and meeting deadlines.
• Excellent verbal and written communication skills.
• Strong analytical skills with the ability to interpret data and identify improvement opportunities.
• Proficient in Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook.
• Committed to continuous improvement, customer satisfaction, and operational excellence

Job Locations

SITE H FARADAY ROAD
SWINDON, Swindon SN3 5HH
United Kingdom