Quality Engineer: Drive Root-Cause & Continuous Improvement

Owen Daniels; Greater London; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Holiday buy/sell scheme

Learning & development opportunities

Employee recognition

Enhanced family leave

On-site facilities

Job summary

Owen Daniels is seeking a Quality Engineer to own customer and supplier quality issues, collaborating with engineering, production, sales and quality teams to drive effective problem-solving and continuous improvement.

You will lead 8D activities, perform root cause analysis, and coordinate corrective actions to ensure timely closure while communicating progress to stakeholders and supporting audits and quality reviews across manufacturing processes.

Qualifications

• Previous experience in a Quality Engineering role within a manufacturing environment.
• Strong knowledge of 8D problem-solving methodology and root cause analysis.
• Experience managing customer complaints and supplier quality issues.
• Understanding of FAIR, FMEA, Control Plans and PPAP documentation.
• Ability to interpret technical drawings and work with dimensional measurement equipment.
• Knowledge of ISO 9001 or IATF 16949 would be advantageous.
• Lean, Six Sigma or Kaizen experience would also be beneficial.
• Strong communication, reporting and stakeholder management skills.

Responsibilities

• Managing customer and supplier complaints from initial investigation through to resolution.
• Leading 8D problem-solving activities and structured root cause analysis.
• Coordinating corrective and preventive actions to ensure timely closure.
• Acting as the main quality contact for customer and supplier claims.
• Preparing technical reports and communicating progress to internal and external stakeholders.
• Supporting supplier audits and customer quality meetings.
• Monitoring quality KPIs and driving improvements across manufacturing processes.
• Interpreting technical drawings and supporting dimensional inspection activities.

Skills

Quality engineering

8D problem solving

Root cause analysis

Stakeholder management

Communication

Problem solving

Tools

FAIR

FMEA

Control Plans

PPAP

Job description

Owen Daniels is seeking a Quality Engineer to own customer and supplier quality issues, collaborating with engineering, production, sales and quality teams to drive effective problem-solving and continuous improvement.

You will lead 8D activities, perform root cause analysis, and coordinate corrective actions to ensure timely closure while communicating progress to stakeholders and supporting audits and quality reviews across manufacturing processes.