Quality Engineer

Outsource UK lTD; Greater London; On-site; GBP 43,000 - 50,000; Full time

Job summary

A leading engineering company in Greater London is seeking a Quality Claims Engineer to manage post-sales product investigations in the high-tech sector. The role involves coordinating quality investigations, overseeing data collection, and facilitating communication across teams. Ideal candidates will have an engineering degree and experience in quality engineering or customer support, along with strong communication skills. Benefits include a contributory pension and generous holiday allowance.

Benefits

8% contributory pension

25 days holiday + bank holiday

Bonus up to 7.5% based on performance

Qualifications

• Experience in quality engineering or technical support.
• Familiarity with regulated or compliance-heavy environments.
• Experience with global teams and complex engineered products.

Responsibilities

• Lead customer quality investigations and non-conformance cases.
• Coordinate field data collection and ensure its accuracy.
• Drive root cause analysis (8D, RCA, CAPA).

Skills

Strong communication skills

Data analysis (Excel)

Stakeholder management

Education

Engineering or scientific degree

Tools

Excel

Power BI

Job description

Quality Claims Engineer – High-Tech Engineering

East Sussex

£43,000 - £50,000 + benefits

We're seeking a Quality Claims Engineer to support post-sales product investigations for a global high-tech engineering business working in advanced vacuum and semiconductor technologies.

You’ll act as the link between customers, engineering, and international support teams to ensure quality issues are investigated thoroughly, communicated clearly, and resolved effectively.

Key Responsibilities

• Lead customer quality investigations and non-conformance cases
• Coordinate field data collection and ensure its accuracy
• Chair meetings on ongoing claims and corrective actions
• Drive root cause analysis (8D, RCA, CAPA)
• Ensure adherence to customer support processes and KPIs
• Represent the voice of the customer to internal teams
• Support continuous improvement initiatives

What We're Looking For

• Engineering or scientific degree (or equivalent experience)
• Experience in quality engineering, technical support, or customer claims
• Strong communication and stakeholder management skills
• Solid data analysis ability: Excel required, Power BI a plus
• Familiarity with regulated or compliance-heavy environments
• Experience with global teams and complex engineered products

Benefits

Up to 8% contributory pension, 25 days holiday + bank holiday, Bonus up to 7.5% based on company and personal performance.