Quality Customer Liaison (Bentley)

POLYTEC GROUP; Crewe; On-site; GBP 30,000 - 40,000; Full time

Job summary

Join a leading manufacturer as a Quality Customer Liaison in Crewe. You'll be the key contact for quality concerns, collaborating with customer engineers and supporting delivery issues. This full-time role offers competitive remuneration and opportunities for development.

Benefits

Personal and professional development

Collegial atmosphere

Competitive remuneration

Qualifications

• Ability to work independently or as part of a team.
• Ability to meet deadlines.

Responsibilities

• Liaise with customer Quality Engineers to understand concerns.
• Identify quality concerns and manage quarantine or rework of parts.
• Generate reports on containment actions.

Skills

Attention to Detail

Communication

Customer-focused

IT Skills

Job description

Join to apply for the Quality Customer Liaison (Bentley) role at POLYTEC GROUP

The POLYTEC GROUP is a leading developer and manufacturer of high-quality plastic parts, with over 3,600 employees worldwide. The Austria-based company specializes in injection moulding, fibre-reinforced plastics, and manufacturing original accessory parts made of plastic and stainless steel.

We are committed to our motto PASSION CREATES INNOVATION and are expanding our team. We are looking for an employee (m/f/d) to start immediately as a Quality Customer Liaison (Bentley).

Ref.-Nr. 5749

Location: Crewe Based

Employment Type: Full-time

Based at the customer assembly plant, you will act as the key contact for quality concerns and serve as the interface between manufacturing plants to provide feedback. You will also support delivery and sequencing issues.

Responsibilities include:

1. Liaise with customer Quality Engineers/Technicians to understand concerns and act or escalate as needed.
2. Identify quality concerns; negotiate acceptance or manage quarantine, return, or rework of parts.
3. Recognize and define defects; provide feedback for corrective actions.
4. Understand quality standards, including colour match standards, and train or evaluate others in their use.
5. Support 8D corrective action investigations.
6. Generate reports on containment actions.
7. Participate in customer meetings related to quality issues.
8. Assist with delivery and sequencing issues, providing feedback to logistics and planning teams.
9. Provide daily reports in the agreed format.

Qualifications:

• Ability to work independently or as part of a team
• Ability to meet deadlines
• Strong attention to detail
• Customer-focused approach
• Excellent communication skills
• Proficient IT skills

We Offer:

An exciting role in a dynamic industry with opportunities for personal and professional development, a collegial atmosphere, and competitive remuneration based on your skills and initiative.