Quality, Controls & Regulatory Assurance Lead

People's Partnership; Crawley; Hybrid; GBP 32,000 - 40,000; Full time

Benefits offered by this job

Flexible hybrid working

Generous pension contributions (up to

Volunteering days

Social clubs and events

Income protection

Death in service insurance

Parental and adoption leave

Travel season ticket loans

Job summary

People’s Partnership in the United Kingdom seeks a Quality, Controls & Regulatory Specialist to deliver robust first-line assurance across operational processes. You will conduct design effectiveness and operating effectiveness testing, deliver QA sampling, run calibration sessions, and provide evidence-based insights to strengthen controls.

Working in a flexible, hybrid environment, you’ll collaborate with risk owners, produce clear reports, and support governance of regulatory, risk and policy

Qualifications

• Strong experience in control testing, including design and operating effectiveness assessments is needed.
• Solid understanding of risk and control frameworks, including the Three Lines Model and internal control concepts.
• Ability to execute testing with accuracy, objectivity, and a disciplined assurance mindset.
• Strong analytical and data evaluation skills, including root cause analysis.
• Excellent communication skills, able to summarise complex findings clearly for different audiences.
• Awareness of assurance documentation including test scripts, walkthroughs, and formal reports.
• High attention to detail and strong organisational discipline.
• Experience in Financial Services, pensions knowledge beneficial but not mandatory.
• Experience working within a controls or assurance function.

Responsibilities

• Perform design effectiveness reviews across operational processes.
• Conduct operating effectiveness testing using sampling and evidence validation.
• Proactively challenge the design and ongoing relevance of frameworks, identifying areas where activity should evolve.
• Deliver QA sampling and transactional quality checks across end-to-end processes.
• Maintain assurance documentation including scripts, walkthroughs and working papers.
• Produce high-quality assurance reports with insights, findings and recommendations.
• Promote strong 1st line risk and control practices.
• Facilitate calibration sessions to ensure consistent QA standards.

Skills

Control testing

Risk & control frameworks

Analytical skills

Root cause analysis

Communication skills

Assurance documentation

Attention to detail

Financial Services experience

Job description

People’s Partnership in the United Kingdom seeks a Quality, Controls & Regulatory Specialist to deliver robust first-line assurance across operational processes. You will conduct design effectiveness and operating effectiveness testing, deliver QA sampling, run calibration sessions, and provide evidence-based insights to strengthen controls.

Working in a flexible, hybrid environment, you’ll collaborate with risk owners, produce clear reports, and support governance of regulatory, risk and policy