Quality & Compliance Specialist — Docs, Audits & MIS

Office Angels; Ringway; On-site; GBP 25,000 - 31,000; Full time

Job summary

Office Angels in Manchester is recruiting a Quality and Compliance Administrator to support policy, document management and MI systems. You will ensure records are accurate, manage compliance processes and support audits.

You will liaise with apprentices, employers and stakeholders, maintain documentation, monitor the Digital Apprenticeship Service, and generate reports to uphold quality standards across the organisation.

Qualifications

• Strong organisational skills to manage multiple records and processes.
• Attention to detail to ensure accuracy and compliance across documents.
• Professional communication for liaising with apprentices, employers and stakeholders.
• Proactive attitude to identify gaps and drive improvements.
• Experience with managing compliance processes and ownership of new procedures is advantageous.

Responsibilities

• Administering and maintaining company documentation, policies and operational records.
• Ensuring all documents are accurate, current and securely stored.
• Coordinating updates with senior leaders and maintaining records of policy reviews.
• Overseeing the day-to-day management of the Digital Apprenticeship Service.
• Ensuring accurate records for apprentices, employers and programmes are maintained.
• Monitoring apprenticeship agreements and resolving discrepancies.
• Maintaining accurate and up-to-date records on the Management Information System.
• Conducting regular quality checks to ensure data integrity.
• Generating management, quality and compliance reports.
• Assisting with internal and external audits, preparing necessary documentation.
• Monitoring compliance with relevant regulations and escalating concerns as needed.
• Engaging professionally with apprentices, employers and external stakeholders.
• Coordinating meetings and maintaining accurate records of communications.

Skills

Organisational skills

Attention to detail

Professional communication

Proactive attitude

Compliance management

Job description

Office Angels in Manchester is recruiting a Quality and Compliance Administrator to support policy, document management and MI systems. You will ensure records are accurate, manage compliance processes and support audits.

You will liaise with apprentices, employers and stakeholders, maintain documentation, monitor the Digital Apprenticeship Service, and generate reports to uphold quality standards across the organisation.