Quality & Compliance Officer

London Borough of Bexley; Bexleyheath; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Coaching and mentoring programmes

Pension scheme

Generous annual leave + bank holidays

Job summary

The London Borough of Bexley is seeking a Quality & Compliance Officer to support quality, compliance and data needs of externally funded employment and skills programmes with contracts from £200k to £5m+. You will audit records, identify data issues, help develop QA processes, and support audits across multiple programmes.

You will work with staff and managers to ensure high standards of quality, data accuracy and contractual compliance, communicating findings in meetings and driving

Qualifications

• Organised and analytical with excellent attention to detail.
• Confident working with data and electronic records.
• Experience in project, programme or externally funded environment.
• Qualification in auditing, quality assurance or compliance would be advantageous.

Responsibilities

• Undertake regular quality assurance and compliance audits of participant records, systems and supporting evidence to ensure contractual, funder and internal requirements are met.
• Identify data quality issues, areas of non-compliance and potential financial risks, providing clear feedback and monitoring required improvements.
• Support the development and review of quality assurance processes, SOPs and guidance to help ensure requirements are understood and consistently applied.
• Analyse quality, compliance, data and customer service information to identify trends, risks, good practice and opportunities for improvement.
• Support internal and external audit activity, ensuring appropriate records and evidence are available and required actions are completed.
• Work collaboratively with staff and managers to maintain high standards of quality, data accuracy, customer service and contractual compliance.
• Attend relevant meetings and professionally communicate findings, areas for improvement, progress and examples of good practice.

Education

Auditing/QA/Compliance qualification (advantage)

Job description

About The Role

Bexley Business & Employment is looking for a Quality & Compliance Officer to support the quality, compliance and data requirements of our externally funded employment and skills programmes, with contract values ranging from approximately £200k to over £5m.

Working across multiple programmes, you will:

• Undertake regular quality assurance and compliance audits of participant records, systems and supporting evidence to ensure contractual, funder and internal requirements are met.
• Identify data quality issues, areas of non-compliance and potential financial risks, providing clear feedback and monitoring required improvements.
• Support the development and review of quality assurance processes, Standard Operating Procedures (SOPs) and guidance to help ensure requirements are understood and consistently applied.
• Analyse quality, compliance, data and customer service information to identify trends, risks, good practice and opportunities for improvement.
• Support internal and external audit activity, ensuring appropriate records and evidence are available and required actions are completed.
• Work collaboratively with staff and managers to maintain high standards of quality, data accuracy, customer service and contractual compliance.
• Attend relevant meetings and professionally communicate findings, areas for improvement, progress and examples of good practice.

About You

We are looking for someone who is organised, analytical and has excellent attention to detail. You will be confident working with data and electronic records, able to identify issues and provide constructive feedback to colleagues.

You will be comfortable managing your own workload across multiple priorities and working collaboratively with a range of internal and external stakeholders.

Experience of working within a project, programme or externally funded environment is important. Previous experience or a relevant qualification in auditing, quality assurance or compliance would be advantageous.

Based at Civic Offices, Bexleyheath, Bexley Business & Employment has been supporting unemployed and underemployed Bexley residents for more than 20 years.

We deliver a range of employment and skills programmes designed to help residents overcome barriers and progress towards sustainable employment. Our services include individually tailored information, advice and guidance, employability support, training and skills development, job search support and access to local employment opportunities.

For further information, please contact Christina Holdom on 0203 045 3800 or email [e-mail].

Closing date for applications: 6th November 2026.

Interview dates: To be confirmed.

This authority is committed to safeguarding and promoting the welfare of children and young people and vulnerable adults and expects all staff and volunteers to share this commitment.

This post is considered by the authority to be a customer-facing position and falls within scope of the Code of Practice on English language requirements for public sector workers. The Council has a statutory duty under Part 7 of the Immigration Act 2016 to ensure that postholders have a command of spoken English sufficient for the effective performance of the role.

About Us

Bexley is a vibrant and diverse outer London Borough nestled in the Thames Gateway between London and Kent which means it combines the perfect blend of city vibe and the tranquillity of Kent. It's got award-winning parks, open spaces, and heritage sites. The borough has excellent transport connections, including the Elizabeth Line and proximity to the M25. Bexley offers fantastic amenities such as libraries, leisure centres, and shopping areas. Our borough is also home to numerous primary and secondary schools, as well as further education institutions.

Our Offer to you

We will offer you in return a package that includes a competitive salary, coaching and mentoring programmes, an excellent pension scheme and generous annual leave plus bank holidays. For more information on the benefits package on offer please refer to the Candidate Information document attached.

Recruitment Information

As a disability confident employer Bexley welcomes applications from people with all disabilities, including hidden disabilities and mental health conditions. We will interview any disabled applicant who meets the minimum criteria. If you require reasonable adjustments to be made to any part of the recruitment process due to your disability, please contact us on [e-mail].

This role may be available as a development opportunity through secondment for the Council’s existing employees. The Council’s Secondment Scheme can be found here. If this option is of interest, please contact the recruiting manager.

We reserve the right to close adverts earlier than the closing date.