Quality & Compliance Officer

South Eastern Railway; Ashford; On-site; GBP 48,000 - 51,000; Full time

Job summary

South Eastern Railway seeks a Quality & Compliance Officer at Ashford Engineering Depot to manage its QMS, ensure compliance with standards, and drive continual improvement across fleet maintenance and supplier assurance. You will monitor quality performance, report findings, and implement corrective actions in collaboration with stakeholders.

The role focuses on maintaining compliance with Railway Safety Management System and industry standards, with reporting to optimise processes and drive

Qualifications

• ISO 9001 Internal Auditor Qualification.
• Knowledge of ISO 9001 and industry compliance requirements.
• Strong understanding of Quality Management Systems and QA principles.
• Ability to translate standards into practical business processes.
• Clear and concise report writing.

Responsibilities

• Drive quality improvement and support PDCA cycles with stakeholders.
• Identify KPIs related to the QMS and its effectiveness.
• Plan and conduct internal audits; raise corrective actions where needed.
• Develop the QMS for Fleet Maintenance to meet safety standards.
• Manage corrective/preventive actions and verify effectiveness.
• Advise maintenance teams on quality assurance issues.
• Produce reports on quality and compliance performance.
• Undertake other quality-related duties as required.

Skills

Quality management

Auditing

Reporting

Process improvement

Stakeholder communication

Education

ISO 9001 Internal Auditor Qualification

Job description

The following content displays a map of the jobs location - Ashford Depot

£48,000 to £51,000 per annum dependent on experience plus free travel

Working Hours:

37

Full address:

Ashford Depot

Closing Date:

17/09/2026

Job Category:

Management

Region / Division:

Kent

Business Unit:

Job Introduction

Are you looking for a career where you can make a real difference in people's day.

We are seeking a Quality & Compliance Officer to join our team based from Ashford Engineering Depot.

You will be responsible for the ongoing management and development of Southeast Engineering's Quality Management System (QMS), ensuring compliance with business requirements, industry standards and customer expectations.

Working collaboratively with stakeholders across the business and supply chain, you will promote quality best practice, drive consistency within Fleet Maintenance processes and support supplier assurance activities to ensure high standards of performance and compliance.

You will monitor and report on quality and compliance performance, identifying trends, areas of weakness and opportunities for improvement, while recommending and supporting the implementation of effective corrective actions.

What you'll do

• Drive process improvement, challenging and supporting functional managers through a PDCA-cycle of continual improvement. Apply quality planning and risk assessment tools to ensure that the established processes can meet requirements.
• Identify Key Performance Indicators (KPI) that relate to the QMS and its effectiveness.
• Conduct and manage programme of internal audits and plans for individual audits. Apply business and quality systems knowledge to make recommendations and raise Corrective Actions when appropriate.
• Coordinate and support the continued development of the QMS for Fleet Maintenance ensuring a comprehensive and coherent system is in place that meets the requirements of Southeast's Railway Safety Management System, Legislation, Industry Standards and business needs.
• Manage the Corrective / Preventive Action process (internal & external) and ensure that actions are completed in a timely manner. Verify the effectiveness of the actions taken.
• Advise the fleet maintenance management team on quality assurance issues. Highlight concerns relating to current quality compliance or opportunities for improvement in reports and at management review meetings.
• Produce reports relating to the above areas of accountability.
• Undertake other quality related duties as required.

The experience you'll need

To be considered for this role we recommend you demonstrate the below in your application;

• ISO 9001 Internal Auditor Qualification
• Knowledge of standards such as ISO 9001 and industry-specific compliance requirements.
• Strong understanding of Quality Management Systems and quality assurance principles.
• Ability to maintain, improve, and govern documented management systems.
• Ability to translate standards and requirements into practical business processes.
• Clear and concise report writing.
• Ability to communicate complex quality information in an understandable way.
• Supports teams through process changes while maintaining engagement and compliance.

As proud members of the Armed Forces Covenant and Disability Confident Scheme, we will offer you an interview if you apply under these schemes and meet the minimum criteria for the role .

Other things to know

• This vacancy may close early if we receive a large number of applications. So, make sure you get yours in early.
• All offers of employment are subject to satisfactory references, a right to work verification, a basic criminal record check, and a pre-employment