Quality Assurance Technician

Thompson Aero Seating; Portadown; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Annual bonus

Pension scheme

Health plan

Flexible hours

Career progression

Learning & development

Job summary

Thompson Aero Seating in Portadown, UK, is seeking a Quality Systems Technician to support day-to-day operation of the QMS, focusing on data, audits, document control and records management. You will collate KPI data, assist with dashboard reporting and help maintain controlled documentation across the system.

The role involves coordinating internal audits, assisting customer and regulatory audits, and training teams on quality processes. Strong data skills and attention to detail are essential.

Qualifications

• Experience with quality systems, document control and records management.
• Strong data management and KPI reporting skills.
• Excellent Excel and PowerPoint for reporting packs and dashboards.
• Attention to detail and a methodical approach to work.
• Good problem-solving skills and ability to identify data gaps and raise issues.
• Willingness to support process training and quality awareness activities.

Responsibilities

• Maintain and support the QMS, ensuring controlled, accurate records.
• Collate, validate and maintain Quality KPI data for reporting and trends.
• Prepare quality reports, dashboards and performance information.
• Coordinate the internal audit schedule and record maintenance.
• Support audits by collating objective evidence and records.
• Ensure documentation control, retention and accessibility across the QMS.

Skills

Quality systems

Document control

Records management

Data management

Excel

PowerPoint

KPI reporting

Data analysis

Process training

Tools

Ideagen QPulse

Job description

We are looking for a Quality Systems Technician to join our Quality Systems team, you will provide essential day-to-day support in maintaining the effectiveness of the Quality Management System (QMS), with a particular focus on quality data, audit coordination, document control and records management.

Responsibilities

• Work in accordance with all health, safety and environmental policies and procedures to support the safety and wellbeing of staff and visitors.
• Support the maintenance and continual improvement of the company’s Quality Management System, ensuring processes, procedures and records remain controlled, effective and aligned with applicable requirements.
• Collate, validate and maintain Quality KPI data, ensuring information is accurate, timely and suitable for reporting, dashboard preparation and trend analysis.
• Support the Quality Systems Engineer with the preparation of quality reports, dashboards and performance information.
• Coordinate the internal audit schedule, including audit planning, administration, documentation, action tracking and record maintenance.
• Support customer, regulatory and certification audit preparation by collating objective evidence and ensuring required records are available.
• Maintain effective document control, including the creation, amendment, issue, revision, distribution, withdrawal and archiving of controlled QMS documentation.
• Maintain and control quality records, ensuring they are complete, traceable, appropriately stored, readily retrievable and managed in line with retention requirements.
• Identify missing, incomplete or inconsistent quality data, documentation or records and raise issues with the appropriate owner.
• Work with Quality, Production, Engineering and other functions to ensure required quality information, documentation and records are available when needed.
• Support and deliver training to team members and other departments on Quality processes, systems and quality awareness requirements.

Reward

• Competitive salary
• Annual bonus (linked to company performance)
• 33 days annual leave (Increase after 5 years' service)
• 37.5 hours per week
• Flexi time working
• £5,000 employee referral bonus
• Health cash plan
• Contributory Salary Sacrifice Pension Scheme
• Holiday Purchase Scheme - Salary Sacrifice
• Electric Car Scheme - Salary Sacrifice
• Cycle to Work Scheme
• Life Assurance Scheme at x4 gross salary
• Competitive enhanced Maternity and Paternity pay
• IVF & Assisted Conception Policy
• Women in Business - Corporate Member
• Wellbeing Initiatives
• Employee Recognition scheme
• Service Awards
• Local charity / sponsorship activities
• Dedicated employee parking
• Discounted Gym membership
• Learning and development opportunities
• Career progression

Requirements

Essential

• Experience working with quality systems, document control, records management or similar processes.
• Strong data management skills.
• Good Microsoft skills, with the ability to collate and analyse data accurately.
• Excellent attention to detail and a methodical approach to work.
• Strong data handling skills, with the ability to collate, check and present KPI information accurately.
• Confident user of Microsoft Office, particularly Excel and PowerPoint, with the ability to maintain reporting packs and dashboards.
• Ability to follow controlled processes and maintain accurate documentation and records in line with company and regulatory requirements.
• Good problem-solving skills, with the ability to identify gaps, inconsistencies or missing information and elevate appropriately.
• Comfortable supporting process training, quality awareness activities and system updates.

Desirable

• Previous experience using Ideagen Quality Management System (Q Pulse)
• Experience within an aerospace or other highly regulated manufacturing environment
• Knowledge of AS9100, CAA Part 21G and/or Part 145

We reserve the right to enhance criteria on shortlisting.

Thompson Aero Seating is an Equal Opportunities employer.

The closing date for applications is the 13th September 2026 at 17:00.

For further infomation contact [e-mail]