Quality Auditor

Ambient Support Limited; Bourne; On-site; GBP 27,000; Full time

Job summary

Ambient Support Limited is seeking a Quality Auditor to oversee care delivery in Bourne services, help ensure quality through audits, and drive improvements. As a part of a dedicated team, you'll play a vital role in enabling individuals to gain independence while improving overall well-being. With a commitment to safeguarding, this role offers excellent benefits including flexible working and a comprehensive training program.

Benefits

Flexible working, enabling work-life balance

Training and development

‘Refer a Friend’ bonus scheme

Annual leave of 30 days

Occupational sick pay

Membership of Health Service Discounts scheme

Free access to Employee Assistance Programme

Qualifications

• Experience managing a care or support related service.
• Experience with regulated activity/inspections.
• Ability to provide guidance and support in quality improvement.

Responsibilities

• Conduct audits and reviews of care delivery.
• Provide guidance on action planning and drive change.
• Collaborate with colleagues to enhance service quality.

Skills

Evaluating information

Risk assessment

Recommendation development

Driving Licence

Flexibility in work hours

Person centred approaches

Innovative practice identification

Education

NVQ Level 3 in adult care

Equivalent qualification

Tools

MS Office

Job description

Quality Auditor

Service: Covering our Bourne services in Lincolnshire (regular travelling required)

Salary: £26,629

Hours: 38 Hours PW

Do you want to make a positive difference to people’s lives, enabling them to gain greater independence and improve their well-being? If the answer is yes, then read on!

Who we are.

We are Ambient Support a registered UK charity with over 25 years’ experience in providing care and support services for older people, people with mental health needs and people with learning disabilities.

The Role of our Quality Auditor:

* Audit, action planning and review. Be able to provide a critical review of the status of care delivery within a service, provide guidance and assistance on remedial action planning and then revisit services to test whether plans have been implemented and quality improvements achieved.

* Responsible for delivery of the quality audit programme, including undertaking regular quality audits, spot checks, writing reports, producing recommendations, recording actions on Access.

* Provide guidance on remedial action planning and drive change to ensure standards are understood and met.

* Work in partnership with internal colleagues to improve quality across a designated group of services with a clear focus on delivering personalised care and support.

* Be aware and have an understanding of the standards set by CQC and Local Authority (LA) monitoring tools and support services to prepare for inspection and contract monitoring.

* Be able to provide a critical review of the status of care and support delivery within a service.

* Provide monitoring and reporting data on quality to facilitate effective decision making. This will include analysing data, identifying and highlighting risks and concerns along with making recommendations for improvement.

* Ensure that Ambient Guardians play an active role in quality monitoring of services, this will include working alongside and supporting our quality checkers.

* Revisit services to evidence that action plans are been implemented and quality improvements are being achieved.

* Support operational Innovation and good practice to support culture change within the organisation.

Skills and attributes of our Quality Auditor:

* Ability to evaluate information, assess risks, identify concerns and make recommendations

* Full Driving Licence

* Working flexibly in accordance with needs of post, occasional evenings and weekends

* Desirable NVQ Level 3 in adult care - advanced level or equivalent qualifications or working towards

* Proficient in MS Office and web-based services

* Experience of managing a care or support related service

* Experience of carrying out or being subject to regulated activity/inspections

* A commitment to delivering person centred approaches personalised support

* Can identify innovative practice and share learning effectively with colleagues

Becoming part of the Ambient family brings benefits too!

• Flexible working, enabling work-life balance.
• Training and development
• ‘Refer a Friend’ bonus scheme.
• Annual leave of 30 days, including bank holidays, increasing to a maximum of 35 days with length of service
• Occupational sick pay, following probationary period
• Membership of Health Service Discounts scheme
• Free access to a comprehensive Employee Assistance Programme

We positively welcome diversity of background, ethnicity, skills, talents, and contributions from everyone.

We are committed to Safeguarding. An enhanced DBS clearance is required for this post. References will also be required.

Ref: INDLM