Quality Assurance & Training Specialist

Markerstudy Group; Uxbridge; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Vision Vehicle Solutions, a Markerstudy Insurance Group subsidiary, is seeking a detail‑focused professional to audit calls and claims, identify trends, and support learning and development across the team. You will train colleagues, deliver coaching, and help maintain training materials and records.

The role promotes a positive, high‑performing learning culture with hands‑on involvement in onboarding and ongoing staff development in a hybrid setup based near Uxbridge.

Qualifications

• Strong attention to detail and accuracy.
• Excellent communication and relationship‑building skills.
• Strong planning and organisational abilities.
• Self‑motivated and proactive approach to work.
• Ability to manage multiple priorities in a fast‑paced environment.
• Experience analysing data and identifying trends.
• Good IT skills, particularly Microsoft Word and Excel.

Responsibilities

• Audit calls and claims against defined matrices to ensure competency and regulatory standards are met.
• Identify trends, highlight development areas and drive improvements.
• Support onboarding and ongoing development of colleagues with training and coaching.
• Deliver tailored training, feedback and coaching sessions to drive performance.
• Design and maintain training materials and records.
• Collaborate with teams to ensure learning culture aligns with goals.

Skills

Attention to detail

Communication

Organisational skills

Data analysis

Microsoft Word

Microsoft Excel

Tools

Excel

Word

Job description

• Location: Hybrid after training (3 days Uxbridge office / up to 2 days per week remote)
• Hours: Monday to Friday, 8:00am to 4:30pm

• Location: Hybrid after training (3 days Uxbridge office / up to 2 days per week remote)
• Hours: Monday to Friday, 8:00am to 4:30pm

The Company

Vision Vehicle Solutions has been assisting non-fault parties of road traffic accidents for 30 years - providing a full claims management service and replacement hire vehicles to their clients. Vision Vehicle Solutions is now a wholly owned subsidiary of Markerstudy Insurance Group and runs a fleet of almost 1,000 vehicles, distributed across its 7 depots nationwide.

We're a growing business that values teamwork, development, and delivering excellent customer outcomes. We offer a supportive and social working environment with opportunities for recognition, progression, and professional growth.

The Role

Are you naturally organised, detail-oriented, and motivated to make a real impact? Do you have a passion for quality, coaching, and people development? If you’re looking to develop your own skills while helping others grow, this could be the perfect opportunity.

With a strong eye (and ear) for detail, you will be responsible for auditing calls and claims against defined matrices, ensuring that both competency and regulatory standards are consistently met. Your insights will play a key role in identifying trends, highlighting development areas, and driving improvements.

You’ll also be actively involved in both the onboarding and ongoing development of colleagues. From supporting new starter inductions to delivering tailored training, feedback and coaching sessions, you’ll help drive a positive, high-performing learning culture.

This role offers a fantastic opportunity to get hands‑on with people development through a variety of activities, including:

• Conducting quality audits across Claims, Complaints, and other business areas.
• Assessing performance against KPIs, customer service standards, and regulatory requirements.
• Analysing quality and performance data, identifying trends and development opportunities.
• Delivering constructive feedback and coaching to support colleague growth.
• Designing and delivering engaging training sessions, inductions, and learning materials.
• Maintaining training records, documentation, and department processes.

This role offers the opportunity to develop your own skills in coaching, facilitation, learning design, and performance analysis within a supportive and collaborative team.

What We're Looking For

• Strong attention to detail and accuracy.
• Excellent communication and relationship‑building skills.
• Strong planning and organisational abilities.
• Self‑motivated and proactive approach to work.
• Ability to manage multiple priorities in a fast‑paced environment.
• Experience analysing data and identifying trends.
• Good IT skills, particularly Microsoft Word and Excel.
• Basic understanding of the motor claims industry would be advantageous.