Quality Assurance Specialist (Full-Time/Multiple Locations)

The Salvation Army; St Albans; On-site; GBP 40,000 - 60,000; Full time

Job summary

A humanitarian organization located in St Albans, UK, seeks an experienced manager to oversee training and compliance in its care facilities. Candidates should have a Bachelor’s or equivalent management experience, particularly with OPWDD. Responsibilities include conducting audits, providing training, and ensuring quality care for residents. A valid driver’s license and relevant certifications in CPR and SCIP-R are required. This position demands strong leadership and organizational skills.

Qualifications

• Bachelor's Degree or over 5 years of management experience.
• 2 years of experience with OPWDD.
• 1 year in staff training and audits.

Responsibilities

• Monitor and assist in training program implementation.
• Conduct audits of care homes for compliance.
• Provide incident reports and independent investigations.

Skills

Management

Leadership

Interpersonal skills

Organizational skills

Customer service

Education

Bachelor's Degree or equivalent experience

Job description

Responsibilities

• Monitors Attend meetings/training given by OPWDD.
• Is an active member of Incident Review Committee.
• Assist the QA /training Coordinator on the quality assurance program and audit procedure for the DDS network.
• Assist the QA /training Coordinator in creating a uniform standard for forms and procedures across the DDS network.
• Assist the QA /training Coordinator in implementing a routine and scheduled training program for all employees within the DDS network in CPR, First Aide, SCIP-R and any other training deemed necessary by OPWDD.
• Assist the QA /training Coordinator in conducting a New Employee Training Class for all New DDS Staff.
• Assist in conducting scheduled audits of each ICF, IRA and Family Care home in the DDS network to assure compliance with TSA, NYS and NYC policies, directives and laws.
• Assist in conducting unscheduled inspections of each ICF and IRA and Family Care homes in the DDS network to assure compliance with TSA, NYS and NYC policies, directives and laws.
• Assist in the filing of all incidents into the WSIR System.
• Ensures that the facility maintains an effective incident management program that results in continuous
• decrease in incidence of unusual incidents including injuries sustained by persons served and confirmed allegations of abuse, neglect or exploitation.
• Ensures that all Incident Reports are filed as required by the funder and The Salvation Army and corrective actions implemented.
• Will make an independent report to the QA/Training Coordinator, Director of Social Services and/or DDS Director on all inspections and audits.
• Will assist with providing and scheduling special trainings to increase the quality of care at each of the several ICF, IRA and Family Care homes including but not limited to activities of daily living, food planning and preparation, house and room maintenance, budgeting and money management.
• Will be a secondary auditor of the finances and funds of each resident. Will ensure that none of the funds of residents is misspent or misused.
• Complete unannounced visits and provide written report of findings
• Will provide an independent investigation of each Incident Report. The focus will be on cases of possible neglect, mistreatment, abuse, harassment, civil rights violations, and potential cases, which may bring harm to the residents of the several DDS homes in TSA's network.
• Will work with the Program Managers and Assistant Program Managers in improving their program and services, increasing and improving community inclusion opportunities, streamlining their operations and reducing spending.
• Always keep in mind that all units have independent budgets but can benefit from collective purchasing.
• Assist with working closely with DDS GNY Property department in making sure all locations are in good repair and safe for human life.
• Assist with maintaining and submitting timely and accurate records and reports regarding the health and safety of the residents and the quality of each program.
• Assist with the submitting of documents into IRMA, and be the liaison between the QA Coordinator, OPWDD and the Justice Center regarding incidents.
• Maintain ongoing knowledge of each resident's medical, psychological, cognitive and social needs and ensure that programming is appropriate to needs and treatment goals.
• Assist with the coordinating and assisting each individual, as needed, in skill development in areas such as activities of daily living,
• Domestic living, recreation and socialization as needed.
• Assist in the reviewing of all incidents or investigations that occurred at the Program.
• Be available and willing to respond to other duties as assigned by supervisor.

Qualifications

• Bachelors Degree or more than 5 years of experience in management, leadership, or Human Resources management.
• At least 2 years of experience of proven with OPWDD
• 1 year experience in staff training and audit reviews
• Demonstrates a high level of respect and consideration for the residents being served.
• Excellent organizational, time management & interpersonal skills.
• People skills with experience working in customer service.
• Has respect and consideration for the resident being served.
• Certified investigator
• A Valid Driver's License is required (Must be able to drive large vehicle which consisted of wheelchair or 15-seater van).
• SCIP-R and First Aid/CPR Certified
• Must be available via Phone and Lotus Notes access 24hours 7 days per week.