Quality Assurance & Regulatory Compliance Officer (MSB)

Sangerwal money transfer services ltd; Greater London; On-site; GBP 45,000 - 60,000; Full time

Job summary

A financial services company in Greater London is seeking an experienced Quality Assurance & Regulatory Compliance Officer to oversee compliance and quality frameworks. The role involves ensuring adherence to UK regulations, conducting audits, and providing training related to AML/CTF. Candidates should have relevant qualifications and experience in compliance within financial services. Fluent English, Urdu, and Pashto are required due to the diverse customer base.

Qualifications

• Proven experience in compliance, AML, financial crime or quality assurance within an MSB, payments, remittance, fintech or financial services environment.
• Strong understanding of the UK Money Laundering Regulations, AML/CTF obligations, customer due diligence and sanctions compliance.
• Experience of designing and operating compliance monitoring frameworks, QA testing and remedial action tracking.

Responsibilities

• Develop, implement and maintain the MSB’s compliance and quality assurance framework, policies and procedures.
• Conduct regular quality reviews of KYC/KYB files and provide feedback.
• Support the MLRO with oversight of AML systems and controls.
• Ensure compliance with the Money Laundering Regulations 2017 and other relevant legislation.
• Oversee compliance with HMRC MSB supervision requirements.
• Design and deliver a compliance monitoring plan and QA testing schedule.
• Prepare and maintain risk registers and audit trails.
• Coordinate and support regulatory visits and audits.
• Provide ongoing training and guidance on AML/CTF and customer due diligence.
• Work closely with operations, finance and technology teams.
• Keep up to date with regulatory changes.

Skills

Analytical skills

Problem-solving skills

Strong communication skills

Attention to detail

Fluency in English

Fluency in Urdu

Fluency in Pashto

Organizational skills

Education

Degree-level qualification in Law, Compliance, Business, Finance, Risk

Job description

Role Overview

We are seeking an experienced Quality Assurance & Regulatory Compliance Officer to build, maintain and oversee our compliance and quality framework across the MSB. The role will support the MLRO and senior management in ensuring that our policies, processes and records fully comply with the UK Money Laundering Regulations, HMRC/FCA expectations and internal standards.

Key Responsibilities

• Develop, implement and maintain the MSB’s compliance and quality assurance framework, policies and procedures (AML/CTF, sanctions, customer due diligence, record keeping, transaction monitoring, agent onboarding).
• Conduct regular quality reviews of KYC/KYB files, enhanced due diligence cases, transactional alerts and SAR escalations, providing feedback and actions to relevant teams.
• Support the MLRO with oversight of AML systems and controls, including periodic risk assessments, thematic reviews and annual compliance reports to senior management/board.
• Ensure the business continues to comply with the Money Laundering Regulations 2017, Proceeds of Crime Act, Sanctions regime and any other relevant UK legislation and guidance.
• Oversee compliance with HMRC MSB supervision requirements and, where applicable, FCA rules for payment services (registration/authorisation, reporting, notifications and record-keeping).
• Design and deliver a compliance monitoring plan and QA testing schedule, ensuring issues are identified, tracked and remediated within agreed timelines.
• Prepare and maintain risk registers, breach/incident logs, audit trails and action plans, reporting key risks and trends to senior management.
• Coordinate and support regulatory visits, audits and inspections (HMRC, FCA, banks, correspondent partners), ensuring timely responses and follow-up.
• Provide ongoing training and guidance to staff and agents on AML/CTF, fraud risk, customer due diligence and reporting obligations.
• Work closely with operations, finance and technology teams to embed regulatory requirements into business processes and new product/market initiatives.
• Keep up to date with regulatory change (e.g. updates to MLRs, FCA rules, sanctions lists, financial crime reform) and update internal policies and procedures accordingly.

Candidate Profile

Essential Experience & Qualifications

• Degree-level qualification (or equivalent experience) in Law, Compliance, Business, Finance, Risk, or a related field.
• Proven experience in compliance, AML, financial crime or quality assurance within an MSB, payments, remittance, fintech or wider financial services environment.
• Strong understanding of the UK Money Laundering Regulations, AML/CTF obligations, customer due diligence and sanctions compliance.
• Experience of designing and operating compliance monitoring frameworks, QA testing and remedial action tracking.

Desirable

• Experience working alongside or as an MLRO / Deputy MLRO / Head of Compliance.
• Professional compliance/AML qualification (e.g. ICA, ACAMS or similar).
• Experience engaging with HMRC, FCA, banks or other regulators/partner institutions.

Skills & Competencies

• Excellent analytical and problem-solving skills, with the ability to interpret complex rules and apply them pragmatically in an MSB environment.
• Strong communication skills, able to influence stakeholders at all levels and produce clear reports and policies.
• High attention to detail and strong organisation; comfortable managing multiple tasks and deadlines.
• Fluency in English, Urdu and Pashto is essential, due to our customer base and the need to deal with clients in their native language.
• Proactive, resilient and comfortable working in a growing, regulated business.