Quality Assurance Project Lead - Channel Performance

Ipsos in the UK; St Albans; Hybrid; GBP 28,000 - 38,000; Full time

Benefits offered by this job

25 days annual leave

Pension contribution

Income protection

Life assurance

Job summary

Ipsos in the UK is seeking a Quality Assurance Project Executive for Channel Performance. The role focuses on maintaining high quality standards across validation and QA processes in mystery shopping and performance measurement programmes.

You’ll coordinate with Client Success, Project Management and Operations to meet deadlines and ensure data meets Ipsos quality standards. Based in England with a hybrid work model, you will monitor metrics, coach teams, and drive process improvements to

Qualifications

• Excellent written and verbal communication with strong proofreading abilities.
• Strong organisational and planning skills with ability to manage priorities and deadlines.
• Attention to detail with data and document accuracy.
• Commercial awareness including budgeting/financial tracking.
• Ability to train and coach to improve performance.

Responsibilities

• Monitor quality metrics and KPIs.
• Coach and support validation teams.
• Contribute to operational planning discussions.
• Identify opportunities to improve processes, efficiency and automation.
• Ensure validation resources are deployed and deadlines met.
• Maintain high Ipsos quality standards across survey data.

Skills

Proven proofreading

Organisational skills

Attention to detail

Budget awareness

Coaching/feedback

Problem-solving

MS Office (Excel, Outlook, Word)

Adaptability to new systems

Market research/mystery shopping

Multi-stakeholder coordination

Digital data collection/validation

AI tools usage

Education

Bachelor's or equivalent

Tools

Microsoft Excel

Outlook

Word

Job description

Ipsos in the UK is seeking a Quality Assurance Project Executive for Channel Performance. The role focuses on maintaining high quality standards across validation and QA processes in mystery shopping and performance measurement programmes.

You’ll coordinate with Client Success, Project Management and Operations to meet deadlines and ensure data meets Ipsos quality standards. Based in England with a hybrid work model, you will monitor metrics, coach teams, and drive process improvements to