QA Project Lead – Mystery Shopping & Channel Performance

Ipsos Group; United Kingdom; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

25 days annual leave

Pension contribution

Income protection

Life assurance

Health & wellbeing benefits

Job summary

Ipsos in the UK is recruiting a Quality Assurance Project Executive for Channel Performance, based in England with a hybrid work model. You will monitor quality metrics, coach validation teams, and support operational planning to ensure data meets Ipsos quality standards before delivery to clients.

You will collaborate with client success, project management and operations, coordinating resources and deadlines while driving continuous improvement across processes and automation.

Qualifications

• Excellent written and verbal communication with strong proofreading capabilities.
• Strong organisational and planning skills, with the ability to manage competing priorities and deadlines.
• High attention to detail, with experience of checking data and proofreading documents for accuracy.
• Commercial awareness, including an understanding of project budgets or financial tracking.
• Ability to train, coach and provide constructive feedback to improve performance.
• Strong problem-solving skills and ability to manage issues through to resolution.
• Advanced proficiency in Microsoft Office applications, particularly Excel, Outlook and Word.
• Experience learning and adapting to new systems and technologies quickly.
• Experience in market research, mystery shopping, audit research or a related project delivery environment.
• Experience supporting or coordinating projects involving multiple stakeholders or suppliers.
• Familiarity with digital data collection, validation or reporting processes.
• Interest in developing a career in quality assurance management and/or mystery shopping.
• Confidence using AI tools responsibly to improve day-to-day productivity, quality or ways of working.

Skills

Proofreading

Planning

Data quality

Budget tracking

Coaching

Problem solving

Microsoft Excel

Microsoft Outlook

Microsoft Word

Market research

Multi-stakeholder coordination

Digital data collection

AI tools usage

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Word

Job description

Ipsos in the UK is recruiting a Quality Assurance Project Executive for Channel Performance, based in England with a hybrid work model. You will monitor quality metrics, coach validation teams, and support operational planning to ensure data meets Ipsos quality standards before delivery to clients.

You will collaborate with client success, project management and operations, coordinating resources and deadlines while driving continuous improvement across processes and automation.