Quality Assurance Officer 1

The Workforce Development Trust group; Sheffield; Hybrid; GBP 30,000 - 37,000; Full time

Benefits offered by this job

Generous annual leave

Flexible working

Health and wellbeing benefits

Enhanced pension

Cycle to work

Job summary

SFJ Awards, part of The Workforce Development Trust, seeks a Quality Assurance Officer in Sheffield with hybrid working. You will oversee day-to-day assessment and QA for apprenticeships, maintain risk-based monitoring, and foster strong relationships with Centres, Associates and internal teams to ensure excellent customer service.

Daily tasks include reading reports, addressing Centre queries, and coordinating QA activities to ensure timely delivery in line with SFJ Awards requirements.

Qualifications

• Organised and capable of building relationships with customers and associates.

Responsibilities

• Coordinate quality and compliance across apprenticeship assessment and non-regulated provision.
• Meet deadlines in line with ways of working.
• Manage and monitor the work of Associates.
• Support recruitment and onboarding of Associates.
• Maintain CPD and conflict of interest records for Associates.
• Ensure apprenticeship assessments follow SFJ Awards policies.

Skills

Organised

Relationship building

Attention to detail

Job description

Job Title: Quality Assurance Officer

Department: Quality Assurance

Location: Sheffield with hybrid working available

Pay Scale: £ 33,213 per annum

Contract: Permanent

Hours: Full Time (37.5 hours per week)

SFJ Awards

SFJ Awards is a regulated Awarding Organisation, delivering high-quality qualifications, and custom certification for learners through Approved Centres in England, Wales, Northern Ireland, and Scotland. We are also an Apprenticeship Assessment Organisation approved by the Department for Education to deliver EPA to apprentices for a growing number of apprenticeship standards in England. SFJ Awards is part of the Workforce Development Trust group.

The Workforce Development Trust

The Workforce Development Trust is a not-for-profit organisation that provides services that support employers to develop skilled, sustainable, and efficient workforces in the UK and abroad. We operate via our collective of five brands; Skills for Health, Skills for Justice, SFJ Awards, People 1st International and ICQ Awards, which deliver specialist, targeted skills interventions to support a variety of frontline public services.

Job Summary

SFJ Awards provides a range of Awarding Organisation and assurance functions, including regulated qualifications and apprenticeship assessment. The team of Quality Assurance Officers ensure the day-to-day operation of assessment and quality assurance relating to apprenticeship assessments, qualifications and non-regulated provision.

They will ensure the risk-based approach for the monitoring of qualification and apprenticeship assessments, in line with SFJ Awards requirements. The post holder will maintain effective relationships with Centres, Associates and other internal teams to ensure the smooth operation of the Quality Assurance function and to ensure good customer service.

What is the impact of the role on the business?

This role is the link between our Quality Assurance team, our Associates and our Customers. The Quality Assurance Officer ensures that our Centres are monitored in line with SFJ Awards requirements, while also receiving the support they need to deliver SFJ Awards qualifications and apprenticeships

Key business skills necessary for the role?

The candidate will need to be organised and able to build relationships with key staff at customers and with our associates. They will need an eye for detail to ensure that action plans are completed within timescales.

What does the daily work look like?

Daily work will include reading reports from Associates and acting upon their recommendations, liaising with SFJ Awards Colleagues to answer Centre queries, and liaising with associates to ensure that Quality Assurance activity happens in a timely manner.

What is unique and original about the team at SFJ Awards?

We are the keeper of the rules! We make sure that SFJ Awards assessments and qualifications are delivered in line with our requirements to ensure that public confidence in the apprentices and learners that complete our qualifications and apprenticeships.

How does the Quality Assurance team deliver a premium service for our customers?

By holding everything together – the QA team will support the Customer to ensure that they can meet our requirements, whilst also taking more firm action where that is required.

Key Responsibilities

Reporting to the SFJ Awards Quality Assurance Manager, the post holder’s key responsibilities will include:

• Daily co-ordination of resources to ensure the efficient handling of quality and compliance across apprenticeship assessment, qualifications and non-regulated provision.
• Meeting deadlines in line with agreed ways of working.
• Assigning, monitoring and performance managing the work of Associates.
• Supporting the recruitment and onboarding of Associates as required.
• Maintaining up to date CPD records and conflict of interest records for Associates.
• Ensuring apprenticeship assessments take place in line with SFJ Awards policies and procedures.

Benefits

• Generous annual leave entitlement up to a maximum of 28 days, plus public holidays and a potential Christmas closure
• Flexible working - 50% working from home with a dress for your day approach
• Staggered start and finish time
• Employee referral recruitment scheme
• We provide enhanced leave, bereavement, carers, maternity, paternity and sickness leave.
• Health and wellbeing benefits, access to our mental health first aiders, a confidential employee assistance programme, free eye tests and payment for an annual flu jab
• Group Life Insurance.
• Enhanced pension scheme, with a contribution matching up to a combined 12%, along with death in service coverage at three times annual salary
• Flexible employee benefits, portal including a cycle to work scheme
• Buy annual leave scheme
• Organisational development days and departmental training budgets
• Payroll giving, this is a tax-free way to donate to any charity, good cause or place of worship

The Workforce Development Trust is an equal opportunity employer and welcomes everyone.

We strongly encourage people of all gender, religion, ethnic backgrounds, sexual orientation, and individuals with disabilities to apply.

If you need any reasonable adjustments at any point, please let us know. In your application, please feel free to advise on your preferred pronouns, for example she/her, he/him, they/them etc.

This role is subject to a criminal record check via the Disclosure and Barring Service

Please only apply if you currently have a valid right to work in the UK.

Only shortlisted candidates will be contacted.

Closing date: Tuesday 27th October 2026

Please note, we reserve the right to alter the closing date before the one stated.