Quality Assurance Manager (M/F/D)

TLD EUROPE; Kempston; On-site; GBP 65,000 - 90,000; Full time

Job summary

TLD EUROPE seeks an experienced Quality Assurance Manager to lead the QA team and own the quality proposition across build and inspection processes. You will influence cross‑functional stakeholders, interpret data, and drive tangible actions aligned with our quality policy.

You will oversee ISO9001 activities, audits, supplier quality management, and the Quality Management System, partnering with the Steering Committee to embed continuous improvement across the organisation.

Qualifications

• Strong background in quality management systems and QA processes.
• Experience coordinating cross-functional teams and steering committees.
• Proven track record in audits (internal/external) and supplier quality management.

Responsibilities

• Supervise the Quality Assurance team and maintain quality standards throughout build and inspection processes.
• Manage First Article Inspection and all related inspection activities across the value stream.
• Oversee the Quality Management System, controlled documents, corrective/preventive actions, and ISO9001 activities.
• Drive continuous improvement and align departments with the quality proposition, in collaboration with the COO and Steering Committee.

Skills

Quality Assurance

Leadership

Stakeholder management

Data interpretation

Audits

Job description

A unique opportunity with operational breadth across all functions tasked with managing the entirety of the Quality Assurance system in line with TLD Quality Policy.

The QAM establishes and enforces all required processes to improve our product from a quality, reliability, and continuous improvement point of view.

This is an exciting role with accountability and impact across all operational functions. It requires a personality that can influence and collaborate with the Steering Committee members; someone who can interpret and interrogate data, turn into tangible actions, and align the team through “setting the scene” to deliver a world class quality proposition whilst developing strong relationships.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Supervise the Quality Assurance team and maintain quality standards throughout the build and Green Tag (Quality Inspection) processes whilst “closing the loop” from in-service warranty claims ensuring there is full alignment to what is happening in the market and the overarching quality proposition.
• Manage the First Article Inspection including controlling all incoming inspection, warehouse picking inspection, assembly line self-inspection, and adjustment and testing routines. Strong management of cross-functional activities to the Group guidelines.
• Supplier Quality Management whilst leading formal and informal audits of suppliers, perform supplier evaluation, and follow up improvement projects with the Supply Chain Department.
• Management of the Quality Management System and all associated Controlled Documents, Processes, and corrective-preventative actions. The QAM also facilitates the process for ISO9001 certification and internal/ external audits whilst engaging the Steering Committee on all aspects of ISO9001.
• A true Quality Advocate who demonstrates a hands‑on attitude and can implement change across a multitude of functions, influencing with authority, whilst aligning all departments with the shared commitment. At TLD, we stand behind our customers, products and services: responsibility, support, support and continuous improvement and the key words which drive and work and attitude.

OTHER RESPONSIBILITIES:

• The QAM establishes and enforces all required processes to improve our product and support from a quality, reliability, and continuous improvement point of view.
• CAPEX submission for quality tooling, etc. The QAM also is tasked with developing the department’s annual budget.
• Lead formal and informal audits of all materials, processes, products and systems as needed.
• Ensuring the quality proposition is known, clear and communicable with all resources aligned to the current market perspective. The QAM is a key role that, with the COO, supports and drives the direction of the business and product’s quality.