Quality Assurance Manager

La Fosse; Greater London; Hybrid; GBP 68,000 - 92,000; Full time

Job summary

La Fosse is partnering with a leading financial services organisation to recruit an experienced Quality Assurance Manager into an established team in London. This role defines and oversees the testing strategy across a complex lending platform, with a focus on customer journeys and business outcomes.

It is not hands-on but requires strong governance and the ability to lead testing across multiple teams, coordinating with business, technology and outsourced providers.

Qualifications

• Experience leading testing across complex, customer-facing platforms.
• Strong stakeholder management with the ability to build relationships and gain business buy-in.
• Experience owning end-to-end testing across full delivery lifecycles.
• Understanding of customer journeys, ideally within lending or financial services.
• Experience working in Agile environments with sprint-based delivery.
• Hands-on experience with Azure DevOps for test management and defect tracking.

Responsibilities

• Define and oversee the testing strategy across a complex lending platform.
• Lead testing activities across multiple teams with governance and stakeholder engagement.
• Coordinate testing across business, technology, and third-party teams.
• Drive quality standards and successful delivery throughout the testing cycle.
• Manage outsourced automation testing providers and ensure defect management.

Skills

Leadership

Stakeholder mgmt

End-to-end testing

Agile delivery

Tools

Azure DevOps

Job description

Quality Assurance Manager - £80,000 - Hybrid (London 2-3 days per week)

Please note: This role requires candidates to be able to commute into the office 2-3 days per week in London and does not offer sponsorship. Candidates must have the full right to work in the UK.

La Fosse has partnered with a leading financial services organisation to recruit an experienced Quality Assurance Manager into an established team.

This role will be responsible for defining and overseeing the overall testing strategy across a complex lending platform, with a strong focus on customer journeys and business outcomes. While the position is not hands-on, candidates must have a strong understanding of automation, test governance, and the end-to-end testing lifecycle to effectively lead testing activities across multiple teams.

The successful candidate will be a strong stakeholder manager, capable of building relationships across both business and technology functions, driving quality standards, and ensuring successful delivery throughout the testing cycle.

Key requirements:

• Experience leading testing across complex, customer-facing platforms.
• Strong stakeholder management with the ability to build relationships and gain business buy-in.
• Experience owning end-to-end testing across full delivery lifecycles.
• Understanding of customer journeys, ideally within lending or financial services.
• Experience working in Agile environments with sprint-based delivery.
• Hands-on experience with Azure DevOps for test management and defect tracking.
• Ability to coordinate testing across business, technology, and third-party teams.
• Strong test governance, planning, and defect management experience.
• Experience working alongside outsourced automation testing providers.
• Excellent communication and leadership skills within complex delivery environments.
• 1st stage - Screening call with hiring manager
• 2nd stage - In person interview discussing technical capabilities and strategic experience
• Final in person interview