Quality Assurance Manager

ZipRecruiter; Dartford; On-site; GBP 35,000 - 65,000; Full time

Job summary

A leading manufacturer is seeking an experienced Quality Manager to ensure the compliance of produced parts with customer expectations. This role involves maintaining a quality management system, leading a quality team, and actively driving continuous improvement processes across departments.

Qualifications

• Experience with certified quality management systems (e.g. ISO).
• Proven track record in continuous quality improvement.
• Experience working with OEM suppliers.

Responsibilities

• Lead the Quality Department and manage team KPIs.
• Analyse root causes of quality concerns and implement improvements.
• Coordinate with teams to resolve customer complaints.

Skills

Strong communication

Analytical skills

Leadership skills

Problem-solving

Education

Bachelor’s degree in Engineering

Tools

8D problem-solving disciplines

Measurement Systems Analysis

Statistical Process Control

Job description

Job Description

The Company

A leading manufacturer is looking for an experienced Quality Manager to join the team.

The Role

This is a hands-on role responsible for ensuring the quality of parts produced meets all customer expectations. The position requires prompt and effective action when non-conformances are identified. Additionally, it involves maintaining up-to-date knowledge of quality system requirements and ensuring documented practices align with quality management system standards.

Duties

- Lead the Quality Department and team.

- Implement and manage team KPIs.

- Develop, maintain, and oversee the quality management system.

- Analyse root causes of internal and external quality concerns.

- Effectively communicate and reinforce the organisation’s commitment to quality improvement.

- Determine when process stability and capability studies should be conducted on existing processes. Review and analyse results, recommend process changes, and verify their effectiveness.

- Participate in the development of Failure Mode and Effects Analysis (FMEA).

- Facilitate and promote the use of appropriate problem-solving techniques for effective root cause analysis and corrective action.

- Coordinate with Sales, Purchasing, Engineering, Production, and Packing teams to resolve customer complaints and concerns.

- Lead PPM (Parts Per Million) improvement plans for key customers.

- Apply statistical techniques where appropriate.

- Conduct Measurement System Analysis using suitable tools

The Candidate

Bachelor’s degree in Engineering.

Experience working within a certified quality management system (e.g. ISO).

Strong understanding of manufacturing processes.

Proven track record of driving continuous quality improvement in a manufacturing environment.

Experience working with OEM suppliers.

Customer quality assurance experience.

Previous audit experience.

Experience leading and managing a Quality Department.

Proficiency in 8D problem-solving disciplines.

Knowledge of Measurement Systems Analysis and Statistical Process Control.

Strong communication, analytical, and leadership skills.

Desirable

Experience in the electronics industry.

Technical knowledge of Surface Mount assembly processes.

Project management experience.

Certified Quality Engineer qualification.

Hand soldering inspection knowledge.

PCB knowledge (desirable).

IPC knowledge, preferably IPC Class 3.

The Package

The salary offered for this position is very competitive and will be discussed on the call.

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