Quality Assurance Manager

Thales Group; Crawley; Hybrid; GBP 60,000 - 85,000; Full time

Benefits offered by this job

Hybrid working

CQI membership

Lead Auditor certification where able

Professional development

Job summary

Thales is recruiting a Quality Assurance Manager for Crawley, UK. You’ll shape quality decisions across project lifecycles, building strong stakeholder relationships and driving continuous improvement.

The role features hybrid working with three days on-site, and supports professional development including Lead Auditor certification where appropriate. You’ll report to the Quality Manager and collaborate with project teams, customers, suppliers and leaders to ensure quality remains at the heart

Qualifications

• Experience in quality assurance within complex projects.
• Strong data analysis and reporting skills.
• Excellent stakeholder management and communication.

Responsibilities

• Act as the customer's representative within project and bid teams to maximise customer satisfaction.
• Monitor, analyse and report quality performance to support successful project delivery.
• Lead continuous improvement initiatives and apply risk-based thinking to pre-empt issues.

Skills

Relationship building

Analytical thinking

Data interpretation

Problem solving

Effective communication

Stakeholder management

Quality improvement

Decision making

Team collaboration

Adaptability

Tools

CQI membership

Job description

Location: Crawley, United Kingdom

Thales is a global technology leader with more than 83,000 employees on five continents. With over 7,500 people in the UK, operating across defence, space, aerospace, and digital security, we help build a future we can all trust. Thales supports the security and stability of our nation by providing extraordinary technology to our customers, as well as delivering social value to the UK with our products and services.

Quality Assurance Manager

Are you an inquisitive collaborative and an influential individual looking for an exciting, dynamic and varied role in Quality Assurance?

Do you enjoy using your judgement, risk-based thinking and problem-solving skills to help shape decisions and support programme success throughout the project lifecycle?

If so, we'd love to hear from you. We're looking for Quality Assurance Managers to join our team in Crawley.

What We're Looking For

We value diverse experiences and perspectives, and we're interested in people who can bring fresh thinking, curiosity and a willingness to learn.

We're looking for someone who thrives on building strong relationships, enjoys working collaboratively and is passionate about making a positive impact through continuous improvement and thoughtful problem-solving.

Successful people in this role often bring many of the following qualities:

• A natural relationship-builder who communicates effectively and enjoys working as part of a project team environment.
• Strong in analytical and critical thinking, with the ability to identify trends, interpret data and turn insights into meaningful recommendations.
• Proactive and forward-thinking, anticipating challenges and opportunities whilst developing practical solutions to prevent issues before they arise and therefore a culture of continuous improvement.
• An engaging communicator who can influence, inspire and build trusted partnerships across a variety of stakeholders.
• Curious, adaptable and open-minded, with a willingness to learn, embrace change and continuously develop.
• Confident facilitating discussions and bringing people together to achieve shared goals.
• Adaptable, resilient and flexible, able to navigate changing priorities whilst maintaining momentum and focus.
• A collaborative team player with high levels of self-awareness and emotional intelligence.
• Well-organised, with strong planning and prioritisation skills.
• A creative problem-solver who can make well-informed decisions and approach challenges with confidence.
• Able to balance day-to-day requirements with a broader strategic perspective.
• Committed to acting with integrity and upholding the Thales Ethics Policy.

Why Join Thales?

Quality Assurance Managers at Thales play a critical role in supporting programme delivery, representing the voice of the customer and driving a culture of quality and continuous improvement.

You’ll work closely with project teams, customers, suppliers and business leaders, helping to ensure that quality remains at the heart of decision-making throughout the project lifecycle.

What The Role Has To Offer

• Highly visible role with exposure across all areas of the business.
• Opportunity to act as the voice of the customer within bids and projects.
• Varied and rewarding work where no two days are the same.
• Hybrid working, with 3 days per week on-site.
• Funded CQI membership.
• Support for professional development and formal quality training, including Lead Auditor certification where appropriate.

What Will Your Day Look Like?

Reporting to the Quality Manager, you'll be responsible for:

• Acting as the customer's representative within project and bid teams to maximise customer satisfaction.
• Monitoring, analysing and reporting quality performance to support successful project delivery.
• Encouraging and developing best