Quality Assurance Lead – ISO 9001 & Continuous Improvement

Jackie Kerr Recruitment - Engineering and Manufacturing; Moreton-in-Marsh; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Pension scheme

Private medical insurance

Company bonus

Free car parking

35 hours per week

Core hours 9am-5pm

Flexible hours

Job summary

JKR is recruiting a Quality Assurance Manager for a UK-leading manufacturer. You will lead the ISO 9001 compliant QMS and oversee the Quality Control Laboratory to ensure product quality meets specifications and customer requirements.

Responsibilities include managing audits, root-cause investigations (5 Whys, Fishbone, 8D, FMEA), implementing CAPAs, and reporting KPIs. You will collaborate with cross-functional teams on product trials and continuous improvement projects.

Qualifications

• Experience in a quality management role.
• Proven track record of quality improvements.
• Experience implementing quality management systems.
• Root cause analysis training in 8D, FMEA, 5 Whys desirable.
• Strong Excel/data analysis skills.

Responsibilities

• Lead ISO 9001 Quality Management System and maintain compliance.
• Supervise Quality Control Laboratory team and ensure reliable test results.
• Lead internal and external quality audits and drive corrective actions.
• Investigate customer complaints using root cause methods (5 Whys, Fishbone, 8D, FMEA).
• Perform root cause analysis on product failures and decide action (return, concession, rework, scrap).
• Implement CAPAs and monitor effectiveness.
• Track and report quality KPIs to senior management.
• Collaborate with cross-functional teams on new product trials and validations.
• Provide technical support to Technical Manager as required.
• Assist Operations Manager in reducing quality failures.
• Liaise with suppliers on faulty materials and support credit claims.
• Maintain and improve process controls to safeguard quality.
• Participate in investigations with operations/technical teams on machinery/processes.
• Raising and ensuring closure of corrective actions.
• Keep up to date with regulatory issues and inform/train others.
• Provide Managing Director with monthly activity report.

Skills

ISO 9001

Quality Management

Root Cause Analysis

CAPA

Data Analysis

Project Management

ERP Systems

Report Writing

Cross-functional Collaboration

Audits

Tools

Excel

Job description

JKR is recruiting a Quality Assurance Manager for a UK-leading manufacturer. You will lead the ISO 9001 compliant QMS and oversee the Quality Control Laboratory to ensure product quality meets specifications and customer requirements.

Responsibilities include managing audits, root-cause investigations (5 Whys, Fishbone, 8D, FMEA), implementing CAPAs, and reporting KPIs. You will collaborate with cross-functional teams on product trials and continuous improvement projects.