Quality Assurance Lead

I & H Brown Ltd; Glasgow; On-site; GBP 60,000 - 80,000; Full time

Job summary

I & H Brown Ltd in Scotland is seeking a Quality Assurance Lead to uphold the highest quality standards across our Civils business. Based in Scotland, this permanent role drives robust QA processes and continuous improvement across operations.

The successful candidate will implement ISO 9001-aligned QMS, lead audits, and collaborate with multi-disciplinary teams to ensure compliant, data-driven project delivery and client satisfaction.

Qualifications

• ISO 9001 expertise with proven implementation and auditing experience.
• Experience reviewing, rewriting and improving business processes.
• Strong knowledge of the construction industry; civil engineering delivery preferred.
• Experience preparing and managing Project Quality Plans and ITPs.
• Familiarity with data environment platforms (Viewpoint, BIM 360, ProjectWise).

Responsibilities

• Review and update the QMS to reflect current standards and strategy.
• Lead reviews of quality processes and align with objectives and industry requirements.
• Support growth, delivery models, digital transformation and priorities.
• Prepare and review Project Quality Plans, ITPs and assurance deliverables.
• Conduct audits, inspections and surveillance for compliance.
• Lead NCR identification, root cause analysis and corrective actions.
• Liaise with clients, designers and subcontractors to resolve issues.
• Ensure quality records and handover documentation are complete and stored.
• Identify trends and embed improvements across projects and systems.
• Adhere to SHEQ policies and attend required training.

Skills

ISO 9001 expertise

Quality process improvement

Collaboration across teams

Education

Bachelor's degree in construction management, engineering, or related field

Tools

Viewpoint

BIM 360

ProjectWise

Job description

Summary

The Quality Assurance Lead will play a pivotal role in ensuring the highest standards of quality and compliance within our Civils business. Based in Scotland, this permanent, full-time position is essential for maintaining our reputation for excellence and reliability in the industry. The successful candidate will implement robust quality control processes and foster a culture of continuous improvement across all operations.

Summary

The Quality Assurance Lead will play a pivotal role in ensuring the highest standards of quality and compliance within our Civils business. Based in Scotland, this permanent, full-time position is essential for maintaining our reputation for excellence and reliability in the industry. The successful candidate will implement robust quality control processes and foster a culture of continuous improvement across all operations.

Responsibilities

• Review, develop, enhance, and maintain the ISO 9001-aligned QMS to ensure it reflects current industry standards and business strategy.
• Lead structured reviews of existing quality-related processes, procedures and workflows. Rewrite to improve and align with strategic objectives and industry requirements.
• Work with the senior management team to ensure quality processes support business growth, framework delivery models, digital transformation and operational priorities.
• Prepare and review Project Quality Plans, Inspection & Test Plans (ITPs) and assurance deliverables for civil engineering projects.
• Conduct audits, inspections and surveillance to verify compliance.
• Lead NCR identification, root‑cause analysis and corrective action implementation, ensuring lessons learned feed into updated processes.
• Liaise with clients, designers and subcontractors to resolve quality issues and maintain transparent communication.
• Ensure that quality records, test certificates, inspection reports, and handover documentation are complete, accurate, and stored correctly.
• Identify trends and improvement opportunities across projects and embed them into revised processes and business-wide systems.
• To be aware of all Company Safety, Health, Environmental and Quality (SHEQ) policies, procedures, and management systems. To ensure their application as they relate to your areas of responsibility.
• Attend training and development activities as required.
• Undertake any such duties which may be ascribed to the role (from time to time).

Qualifications

• Bachelor's degree in construction management, engineering, or a related field.
• A minimum of 5 years of experience in quality assurance within the civil and construction industry.
• ISO 9001 expertise, with proven experience implementing, auditing, and improving quality management systems.
• Demonstrable experience reviewing, rewriting and improving business processes within a construction or civil engineering environment.
• Strong knowledge of the construction industry is essential; civil engineering delivery is preferred.
• Experience preparing and managing project quality plans, inspection & test plans, non-conformance reports and handover documentation.
• Competence in common data environment platforms such as Viewpoint, BIM 360 or ProjectWise.
• Strong analytical skills, with the ability to interpret specifications, drawings, test data and quality records.
• Internal auditor qualification for ISO 9001 is desirable.
• CSCS card and relevant SHEQ training are preferred.
• Collaborative approach, with the ability to work across multidisciplinary teams and influence positive change.
• Close attention to detail.
• Proactive, organised and able to manage multiple priorities across live projects and business improvement initiatives.
• Confident in challenging and driving continuous improvement.