Quality Assurance Lead

TN United Kingdom; Cardiff; On-site; GBP 49,000 - 53,000; Full time

Job summary

An established industry player is seeking a Quality Assurance Lead to enhance the quality and compliance of its pension administration service. This pivotal role involves overseeing processes and calculations to ensure they are robust and compliant, working closely with the Pension Administration Lead and wider teams. You will lead the development of a quality assurance framework, review benefit calculations, and provide expert regulatory guidance. If you have a strong background in pensions compliance and administration, and are passionate about maintaining service excellence, this is an exciting opportunity to make a significant impact.

Qualifications

• 5+ years of experience in administering large final salary pension schemes.
• Strong technical knowledge of LGPS, Firefighters, and Police Pension Schemes.

Responsibilities

• Lead and embed a quality assurance framework for pension administration.
• Review, test, and validate benefit calculations for accuracy and compliance.

Skills

Pensions Compliance

Internal Audits

Regulatory Guidance

Training and Development

Education

Degree or relevant professional qualification

CIPP Foundation Degree in Pensions Administration and Management

PMI Diploma or equivalent

Tools

Altair Pensions Software

MS Office

Job description

We are working closely alongside a Local Authority in Wiltshire to assist with the appointment of a Quality Assurance Lead, on a Permanent contract, highly likely to be extended at client's discretion. Please apply with your CV for immediate consideration.

Rate of Pay: £49813.00 - £52432.00 per Annum

Summary:

Wiltshire Pension Fund is seeking an experienced Quality Assurance Lead to oversee and enhance the quality and compliance of its pension administration service. You will play a pivotal role in ensuring processes and calculations are robust, compliant, and consistently applied, and will work closely with the Pension Administration Lead and wider teams. This role is essential in maintaining the fund's integrity, regulatory adherence, and service excellence.

Responsibilities:

• Lead and embed a quality assurance framework for pension administration.
• Review, test, and validate benefit calculations for accuracy and compliance.
• Maintain and improve procedures, policies, and processes in line with legislation and best practices.
• Provide expert guidance on regulatory matters and scheme changes.
• Oversee training and development to ensure up-to-date regulatory awareness across the team.
• Lead internal audits and ensure actions are documented and addressed.

Qualifications:

• Degree or relevant professional qualification.
• CIPP Foundation Degree in Pensions Administration and Management or PMI Diploma (or equivalent).

Experience Required:

• At least 5 years' experience administering a large final salary pension scheme (preferably LGPS).
• Strong technical knowledge of LGPS, Firefighters, and Police Pension Schemes.
• Expertise in pensions software, especially Altair, and advanced MS Office skills.
• Proven experience in pensions compliance, internal audits, and delivering training.

Please note:

• You should be available to work immediately or at short notice.
• You should have the right to work in the U.K.