Quality & Assurance Coordinator

Scottish and Southern Electricity Networks; Oxford; Hybrid; GBP 35,000 - 41,000; Full time

Benefits offered by this job

Private healthcare discounts

Gym membership discounts

Online GP and wellbeing services

Cycle to Work scheme

Maternity and adoption pay

Job summary

SSEN Distribution, part of SSE, is seeking a Quality & Assurance Coordinator to help maintain high standards across the organisation. You will support quality assurance activities, document control, and business reporting to ensure regulatory and operational commitments are met.

Based in the UK with a 50% hybrid/onsite split across SSEN locations, this permanent full-time role offers flexible first options and a focus on continuous improvement.

Qualifications

• Experience supporting quality assurance, governance, compliance or business improvement activities.
• Strong organisational skills with the ability to manage multiple priorities and deadlines.
• Experience creating and improving processes, guidance documents or standards.
• Good analytical skills with experience producing reports and working with performance information.
• Strong communication and relationship-building to influence change.

Responsibilities

• Support management and continuous improvement of business processes and quality standards.
• Coordinate document control and maintain accurate, compliant documentation.
• Produce and analyse management information and training statistics.
• Collaborate with stakeholders to identify opportunities for improvement and implement solutions.
• Participate in quality assurance activities and share best practices.

Skills

QA & governance

Organisational skills

Process improvement

Data analysis

Stakeholder communication

Job description

Base Location: You'll be expected to spend 50% of your working week in one of the following locations: Perth, Glasgow, Aberdeen, Inverness, Reading, Portsmouth, or any SSEN location

Salary: £34,749 - £40,939 + a range of benefits to support your finances, wellbeing and family.

Working Pattern: Permanent | Full Time | Flexible First options available

The role

We're looking for a Quality & Assurance Coordinator to join our Business Assurance team within SSEN Distribution.

This is an excellent opportunity for someone who enjoys improving processes, maintaining high standards, and working with colleagues across a large organisation. You'll play a key role in supporting quality assurance activities, document control, business reporting, and continuous improvement initiatives that help ensure we meet our regulatory and operational commitments.

You will

• Support the management and continuous improvement of business processes, procedures and quality standards across the organisation.
• Coordinate document control activities and maintain business documentation to ensure it remains accurate, compliant and accessible
• Produce and analyse management information, performance measures and training statistics to support informed decision-making.
• Collaborate with stakeholders across the business to identify opportunities for improvement and help implement practical solutions.
• Contribute to a culture of continuous improvement by supporting quality assurance activities, sharing best practice and helping teams deliver better outcomes.

You have

• Experience supporting quality assurance, governance, compliance or business improvement activities.
• Strong organisational skills with the ability to manage multiple priorities and deliver accurate work to deadlines.
• Experience creating, maintaining or improving processes, procedures, guidance documents or operational standards.
• Good analytical skills with experience producing reports, maintaining databases or working with performance information
• Strong communication and relationship-building skills, with the confidence to work with a wide range of stakeholders and influence positive change.

About SSE

SSE’s purpose is to be restless every day until we make electricity clean, affordable and available for all.

We do this by developing, building, operating and investing in electricity infrastructure and businesses needed in the energy transition. This includes electricity transmission and distribution networks, onshore and offshore wind farms, hydro‑electric power and flexible thermal generation. We also provide products and services for businesses and other customers.

Our investment plan will see SSE invest £33bn in critical electricity infrastructure to 2030.

SSEN Distribution, part of the wider SSE group, powers 3.9 million UK homes and businesses. Our team of more than 4,200 skilled engineers, customer service advisors and technical specialists keep customers connected to a safe, reliable supply of electricity while investing in and developing the flexible networks needed for our low carbon future.

Flexible benefits to fit your life

Enjoy discounts on private healthcare and gym memberships.

Wellbeing benefits like a free online GP and 24/7 counselling service.

Interest‑free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme.

As well as generous family entitlements such as maternity and adoption pay, and paternity leave.

Work with an equal opportunity employer

SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. Please contact [e-mail] / 01738 341814 to discuss how we can support you.

We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.

If you're offered a role with SSE, you'll need to complete a criminality check and a credit check before you start work.