Quality Assurance & Compliance Auditor - KYC/CDD/EDD

Jobtailor; Greater London; On-site; GBP 60,000 - 90,000; Full time

Job summary

Jobtailor is seeking a Quality Assurance professional to lead objective, risk-based reviews across onboarding, KYC/CDD/EDD, and transaction monitoring within a regulated financial services context.

You will document samples, assess first-line processes, and produce evidence-based reports and KPIs for governance committees. Collaboration with Compliance, Risk, Internal Audit and other stakeholders will be essential to drive improvements.

Qualifications

• Experience in Quality Assurance, Compliance Assurance, operational assurance, compliance monitoring, audit, or a similar oversight role.
• Experience conducting file or case reviews, control testing, or operational process reviews and documenting evidence-based conclusions.
• Strong knowledge of KYC, CDD, EDD, and customer lifecycle management processes.
• Understanding of transaction monitoring, fraud controls, payment operations, and financial crime controls.
• Excellent attention to detail, analytical ability, and written and verbal communication skills.
• Ability to assess complex cases and processes, apply policies consistently, and present clear conclusions to different audiences.
• Experience producing evidence-based reports and KPI data; analyzing QA data and identifying trends.
• Experience in fintech, payments, banking, or regulated financial services desirable.
• Knowledge of regulatory expectations and QA methodologies, risk-based sampling, control testing, and case-management systems desirable.

Responsibilities

• Conduct objective, risk-based QA reviews across onboarding, KYC/CDD/EDD, and transaction monitoring.
• Select and document review samples with independence and evidence trails.
• Assess quality of first-line case handling, investigations, risk assessments, approvals, documentation, and decisions.
• Evaluate the design and operating effectiveness of first-line processes and controls.
• Perform thematic reviews, identify trends, and rate findings consistently.
• Prepare clear, evidence-based reports, MI, and KPIs for senior management and governance committees.
• Track remediation actions and escalate significant, overdue, or systemic issues.
• Collaborate with first-line teams, Compliance, Risk, Internal Audit and other stakeholders, providing feedback.
• Support continuous improvement of QA methodology, review programme, sampling, and training.

Skills

Attention to detail

Analytical thinking

Written communication

Verbal communication

Collaboration

Risk-based sampling

Tools

Case Management Systems

Job description

Jobtailor is seeking a Quality Assurance professional to lead objective, risk-based reviews across onboarding, KYC/CDD/EDD, and transaction monitoring within a regulated financial services context.

You will document samples, assess first-line processes, and produce evidence-based reports and KPIs for governance committees. Collaboration with Compliance, Risk, Internal Audit and other stakeholders will be essential to drive improvements.