Quality Assurance Business Partner - Domiciliary Care

Helping Hands; Watford; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading home care provider seeks a Quality Assurance Business Partner in Watford to enhance quality and compliance across the region. The role involves guiding Area Care Managers, managing internal audits, and ensuring service standards, supporting the organization’s commitment to excellence in care.

Benefits

Career progression opportunities

Car allowance of £400 per month

23 days annual leave, increasing to 25 after 2 years

Blue Light Card offering discounts

Refer a friend scheme

Qualifications

• Previous experience in a quality or compliance role within the care sector.
• Self-motivated and passionate about person-centered care.

Responsibilities

• Provide expert guidance to Area Care Managers regarding quality and compliance.
• Identify opportunities to improve quality and compliance across the region.
• Drive the Quality Agenda set by the Head of Quality.

Skills

Quality Assurance

Compliance

Person-centered care

Job description

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Quality Assurance Business Partner - Domiciliary Care, Watford

Client:

Helping Hands

Location:

Watford, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

Job Reference:

acccc905e290

Job Views:

5

Posted:

02.06.2025

Expiry Date:

17.07.2025

Job Description:

Location: Watford

Since 1989, we’ve supported adults of all ages to maintain their independence and stay in the place they know and love. Because, life is better at home.

Helping Hands is one of the nation’s leading home care providers and the only one endorsed as a Centre of Excellence by Skills for Care. We have over 150 branches across England and Wales as well as our Support Office in Alcester, Warwickshire. We’re now looking for a Quality Assurance Business Partner to join our team.

This role involves working as a key member of the quality assurance team, acting as a contact point for the wider business. The role is crucial in ensuring the success of our central region by maintaining accurate files and meeting the standards set by CQC.

Main Responsibilities

• Provide expert guidance and direction to Area Care Managers regarding quality and compliance.
• Identify opportunities to improve quality and compliance across the region and branches.
• Drive the Quality Agenda set by the Head of Quality across the region/area.
• Support Area Care Managers in completing internal quality assurance audits to enhance quality and compliance, and quickly identify areas for improvement.
• Manage the process with Area Care Managers for reviewing underperforming branches in quality and compliance.
• Share “Best Practice” throughout the region to improve and exceed quality, compliance, and service standards.

About You

To succeed, you should have previous experience in a quality or compliance role within the care sector. You should also be self-motivated and passionate about person-centered care.

• Career progression opportunities
• Car allowance of £400 per month
• 23 days annual leave, rising to 25 after 2 years of service
• Blue Light Card offering discounts from various businesses and services
• Refer a friend scheme

Helping Hands is committed to promoting a diverse and inclusive workforce, believing this fosters a comfortable working environment for all staff. All applications will be treated fairly in line with our Equality and Diversity Policy.