Quality Assurance Auditor

AXA UK; United Kingdom; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

Join a leading UK company as a Quality Assurance Auditor, where you'll ensure the highest standards of compliance and operational efficiency. This pivotal role will involve assessing quality across various interactions and contributing to a culture of continuous improvement, supported by ongoing professional development opportunities.

Benefits

Competitive salary

25 days holiday plus bank holidays

Flexible working arrangements

Private healthcare plan

Life assurance

Employee assistance programme

Voluntary benefits

Qualifications

• Proven experience in quality assurance, specifically in audits within an insurance environment.
• Strong analytical and reporting skills.
• Experience in moderation of current audits.

Responsibilities

• Conduct quality assurance assessments on calls and claims to identify compliance issues.
• Provide timely feedback to improve performance.
• Collaborate with the team to enhance QA processes.

Skills

Attention to detail

Communication

Analytical

Organisational

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work

Fortune Best Workplaces in Financial Services & Insurance

Quality Assurance Auditor

Job Location: United Kingdom

Job Type: Permanent

Remuneration: Competitive salary taking into account skills, experience and qualifications

We have a fantastic opportunity for a Quality Assurance Auditor based in the United Kingdom

Quality Assurance (QA) is the first line of defence, guiding operational teams in planning, designing, and implementing change. As we transform, our people play a key role in enhancing services and establishing strong quality metrics.

Our specialist QA team provides independent assurance through rigorous monitoring and customer outcomes testing, ensuring operations align with business needs, client expectations, and regulatory standards.

Join a team committed to excellence and continuous improvement—your leadership can drive QA forward!

About the role:

You'll conduct rigorous quality assurance assessments on calls, written communications, and overall claims experience to identify knowledge gaps, trends, and compliance issues, ensuring adherence to Sedgwick standards and client expectations.

Roles and Responsibilities:

• Conduct thorough quality assurance assessmentson calls, written communications, and overall claims experience to identify knowledge gaps, trends, and compliance issues, ensuring adherence to Sedgwick standards and client expectations.
• Complete first line of defence QA monitoring, including frontline QA output reporting.
• Review the entire complaint journeyalongside root cause analysts, creating comprehensive QA journeys.
• Arbitrate departmental challengeson individual fail registers.
• Provide timely and constructive feedbackto stakeholders, including QA consultants, to improve performance and maintain the highest quality standards.
• Identify areas for improvementand develop actionable plans to address quality and knowledge gaps, ensuring alignment with regulator and industry guidelines.
• Acquire comprehensive knowledge of content integrityto effectively perform quality assurance on new and advanced adjuster performances.
• Collaborate closely with the teamto optimise and continuously improve the quality assurance and knowledge management processes, keeping them aligned with industry and regulator expectations.
• Actively contribute to other quality and knowledge-related projectsaimed at enhancing operational efficiency and customer satisfaction.

The skills you will have when you apply:

• Proven experience working in quality assurance, specifically completing audits across Operational areas, preferably within an insurance environment.
• Commercial claims knowledge would be a distinct advantage.
• Your attention to detail, strong communication skills and knowledge of how to audit a claim will be essential in maintaining compliance and delivering exceptional customer experience.
• Excellent analytical and report writing skills.
• Strong organisational skills and a collaborative mindset, with the ability to work effectively in a team – oriented environment, promoting best practises.
• Experience in moderation of current audits that are being completed outside of an independent review, knowledge of what to look for and identifying outcomes of actions.

What we’ll give you for this role:

Remuneration & more

• Competitive salary taking into account skills, experience and qualifications
• A Self Invested Personal Pension Scheme (SIPP)
• Holiday allowance of 25 days plus bank holidays
• Flexible working from our office or your home

Health & support

• Private healthcare plan (including pre-existing conditions)
• Life assurance
• Employee assistance programme for employee wellbeing
• Group income protection

Other benefits

• Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications
• Discounts on various products and services

This isn't just a position, it's a pivotal role in shaping our industry

At Sedgwick, not only will you be working behind the scenes for some of the UK's most trusted insurance brands helping to resolve millions of claims every year, you'll also be an architect of tomorrow's insurance landscape with Sedgwick University. Our proprietary offering is the most comprehensive training and development program in the industry with more than 15,000 courses on demand, training specific to roles, and opportunities to continue your formal education – all available to you starting from your very first day.

You'll join a community passionate about making a difference, where every role contributes to a larger mission; protecting people and businesses. This isn't just a job; it's an opportunity to shape the future of insurance.

Next steps for you:

Think we'd be a great match? Apply now –we want to hear from you.

If you’re unsure whether you have all the skills needed then do apply –we are looking for all backgrounds from seasoned professionals to those returning to the workforce, and everyone in-between.

Not only that, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.

After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).

#LI-REMOTE

Sedgwickis an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.