Quality Assurance Assessor – Drive Customer Outcomes (Hybrid)

Mulberry Recruitment Ltd; Fleet; Hybrid; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Pension 11%

25 Days Leave

Birthday Day Off

Annual Bonus

Private Medical Insurance

Life Assurance

Sick Pay

Income Protection

Volunteer Leave

Family-friendly Policies

EV Salary Sacrifice

Flu Vaccinations

Eyecare Vouchers

Qualifications Access

Discount Platform

Employee Referral Scheme

Job summary

Mulberry Recruitment Ltd is seeking a Quality Assurance Assessor in Farnborough on a 12-month, hybrid role. You will lead assurance reviews, ensure regulatory compliance and drive customer-focused improvements across teams.

You will evaluate customer interactions and decisions, provide actionable feedback, and help teams uphold high standards while supporting professional development and project work.

Responsibilities

• Carry out regular assurance reviews across teams to meet regulatory requirements.
• Identify trends and risks and recommend improvements to service delivery.
• Provide feedback to team leaders and managers for coaching and development.
• Apply Treating Customers Fairly and Consumer Duty to ensure fair outcomes.
• Document assurance findings clearly and meet SLAs and record-keeping standards.
• Share insights with management to drive process improvements.
• Handle internal and external queries professionally and promptly.
• Pursue ongoing professional development and contribute to learning culture.
• Support ad-hoc projects and additional team tasks as needed.

Job description

Mulberry Recruitment Ltd is seeking a Quality Assurance Assessor in Farnborough on a 12-month, hybrid role. You will lead assurance reviews, ensure regulatory compliance and drive customer-focused improvements across teams.

You will evaluate customer interactions and decisions, provide actionable feedback, and help teams uphold high standards while supporting professional development and project work.