Quality Assurance and Practice Lead

SeeMeHired.com; Lowestoft; Hybrid; Full time

Job summary

Join a forward-thinking social enterprise as a Quality Assurance and Practice Lead, where you'll play a vital role in ensuring high-quality support for individuals with learning disabilities and autism. This is an exciting opportunity to work closely with a dedicated team, overseeing compliance with social care standards and facilitating a positive induction experience for new staff. You'll be instrumental in driving quality assurance processes and ensuring that support plans are tailored to individual needs. If you're passionate about making a difference and have a keen eye for detail, this role offers a rewarding career path with opportunities for personal growth and a welcoming environment.

Benefits

Welcome bonus up to £1000

Training and development opportunities

Flexible working hours

Supportive team environment

Qualifications

• Experience in compliance and quality assurance in social care.
• Knowledge of relevant health and safety and care legislation.

Responsibilities

• Conduct regular compliance audits and maintain care files.
• Support the team in delivering quality support and training new staff.
• Assess customer needs and ensure adherence to GDPR guidelines.

Skills

Effective communication skills

Experience in care setting

Quality Assurance experience

Knowledge of GDPR legislation

Good IT skills

Good planning and organization skills

Good report writing skills

Knowledge of health & social care legislation

Numerical skills and understanding of statistics

Competent in total communication and PBS

Job description

Quality Assurance and Practice Lead

Location: Lowestoft

Salary: £12.48 an hour

Post: Permanent 30 hours

Start date: To follow our rapid induction, please see further information below.

Leading Lives provides social care support for people with learning disabilities, autism, and complex needs in the home and in the community across Suffolk and neighbouring counties. We are a not-for-profit social enterprise, owned by our employees. Any surplus we make is reinvested back into services for our customers or into the local community.

The Role:

We are seeking to recruit a Quality Assurance and Practice Lead that will join our Supported Living team supporting individuals with Learning Disabilities and autism across 7 houses in and around Lowestoft. Working closely with our Director and Service Manager, you’ll be responsible for ensuring the Supported Living team in Lowestoft complies with appropriate social care quality standards, such as CQC, Local Authorities, and Leading Lives’ policies and procedures. The role will involve planning, facilitating, and monitoring quality assurance processes and working with others in the team to ensure all actions are completed and followed up.

The successful person will have high standards and an eye for detail and will be expected to work with our operational teams to deliver quality support across the locality. They will also take the lead in welcoming and supporting new staff, ensuring they have a positive induction experience. They will work with core teams and those we support to ensure support plans are dynamic, accessible, and completely individualized. They will have an understanding of good practice in key areas of care and support and will be well versed around the Mental Capacity Act 2005 and in particular around the process for Best Interest Decisions when those we support lack capacity.

This post is for 30 hours/week and the person will be based in our SLH office at Lowestoft Hub. There may be some home working required at times. The hours will be mostly office hours over 4 days with some evenings or weekends if needed to accommodate visits and audits when customers are home. We are looking for an experienced, friendly, and organised individual that can manage and drive their own busy workload.

Accountabilities:

• Review and complete compliance/quality audits/spot checks on a regular basis
• Maintain and update care files, medication and H&S records, making recommendations where appropriate
• Ensure customer service needs are met alongside the company’s customer charter
• Work within GDPR guidelines, maintaining confidentiality
• Auditing GDPR practices locally, ensuring standards are met
• Write and update manual handling risk assessments
• Communicate effectively with the management team, building positive relationships
• Write personal risk assessments for customer support plans
• Acting as a mentor, providing direction, shadowing and support as required
• Support with development plans, care certificate, witness testimonials for RQF
• Assess customer requirements/needs
• Support conversations with families

This list is not definitive. Please see the attached role profile for further details.

What you need:

• Effective communication skills across a range of contacts
• Experience of working with people in a care setting, including provision of support to those with learning disabilities, intimate care, supporting complex needs and risk assessment
• Awareness of relevant H&S and care legislation
• Quality Assurance experience
• Knowledge and awareness of GDPR legislation
• Knowledge of legal requirements in health & social care
• Competent in total communication and PBS
• Good numerical skills and an understanding of statistics
• Good IT skills
• Good planning and organisation skills
• Good report writing and presentation skills

Please note due to the nature of this role, all new appointments are subject to a satisfactory enhanced DBS with Children and Vulnerable Adults’ Barred List checks, along with all other pre-employment checks in line with Safer Recruitment guidelines.

Required Criteria

• Candidate must have experience in Compliance

About the company

At Leading Lives, you can develop your skills while empowering others. We value diverse talents and seek team members who share our passion for supporting people to live fulfilling lives. With 5 unique service lines, we offer a range of roles to match your strengths. Explore opportunities in your area and discover a rewarding career with us, along with a welcome bonus up to £1000!