Quality Assurance and Practice Lead

Leading Lives; Ipswich; On-site; GBP 1,000; Part time

Job summary

A leading social enterprise in Ipswich is seeking a Quality Assurance and Practice Lead to ensure compliance with social care quality standards. This part-time role involves auditing services and mentoring staff while providing support to individuals with diverse needs. Join a values-driven organization that fosters employee feedback and development.

Benefits

Opportunity to become a shareholder member

Award-winning bespoke training

Cycle to work scheme

Employee assistance program

Sick pay

On-site parking

Casual dress

Pension scheme contribution up to 8%

Qualifications

• Experience in care settings supporting individuals with learning disabilities and complex needs.
• Knowledge of health and safety legislation and GDPR.

Responsibilities

• Conduct regular compliance and quality audits.
• Maintain care files and medication records.
• Mentor and support staff as needed.

Skills

Effective communication skills

Good numerical skills

IT skills

Planning skills

Organizational skills

Strong report writing skills

Presentation skills

Education

Experience in Quality Assurance

Knowledge of H&S and care legislation

Understanding of GDPR legislation

Knowledge of legal requirements in health and social care

Experience working in a care setting

Job description

Job Description

Location: 236 Felixstowe Road

Position: Quality Assurance and Practice Lead, Ipswich Short Break Service

Salary: £12.72 per hour

Type: Permanent part-time, 15-hour post available

Hours: To suit service needs, including occasional weekends, evenings, and mornings for staff compliance audits

Leading Lives provides social care support for people with learning disabilities, autism, and complex needs in the home and community across Suffolk and neighboring counties. We are a not-for-profit social enterprise owned by our employees. Surpluses are reinvested into services or the local community.

Role Overview

Working closely with the Director and Service Manager, you will ensure the Short Break team at Burgess House complies with social care quality standards such as CQC, Local Authorities, and Leading Lives policies. You will need to audit the service effectively, which may require working during weekends and between 3.30 pm and 10 am.

This service offers short breaks for customers, providing the opportunity to work with individuals with diverse personalities and support needs.

Why Work for Us?

• Opportunity to become a shareholder member of our employee-owned social enterprise
• Award-winning bespoke training
• Cycle to work scheme, employee assistance program, sick pay, on-site parking, casual dress, and more
• Pension scheme contribution up to 8%

Key Responsibilities

• Conduct regular compliance, quality audits, and spot checks
• Maintain and update care files, medication, and H&S records, making recommendations as needed
• Ensure customer service aligns with the company's customer charter
• Maintain confidentiality in accordance with GDPR
• Audit GDPR practices locally to ensure standards are met
• Write and update moving and handling risk assessments
• Communicate effectively with the management team and build positive relationships
• Create personal risk assessments for customer support plans
• Mentor, support, and supervise staff as needed
• Support development plans, care certificates, and witness testimonials for RQF
• Assess customer needs and support conversations with families

Requirements

• Effective communication skills
• Experience working in a care setting supporting individuals with learning disabilities, complex needs, and risk assessments
• Knowledge of H&S and care legislation
• Experience in Quality Assurance
• Understanding of GDPR legislation
• Knowledge of legal requirements in health and social care
• Competency in total communication and PBS
• Good numerical, IT, planning, and organizational skills
• Strong report writing and presentation skills

Induction and Start Date

Leading Lives offers a 3-week induction program. The start date will be confirmed after satisfactory DBS and recruitment checks.

Company Culture

• Values-driven organization actively embodying its values
• Encourages employee feedback and testimonials
• Committed to authenticity and lived values

We are a Disability Confident employer and willing to make reasonable adjustments. Please inform us if support or adjustments are needed during the application process.

Application Details

Closing Date: Friday 23rd May 2025

Contract Type: Part-time

Salary: £12.72 hourly