Quality Assurance and Compliance Assistant

The Methodist Church in Britain; Leicester; Hybrid; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Generous annual leave

LGPS membership

Flexible working where possible

Training and development opportunities

Flexible benefits (bus/train discounts

Blend of office and home working

Support for a healthy work/lifeBalance

Job summary

Leicester City Council is seeking a contract administrator in the Quality and Contracts Service within Adult Social Care. This fixed-term post runs for 24 months and is hybrid, with attendance currently on Monday in the office.

You will respond to enquiries, keep records, chase insurance paperwork from providers, and help organise provider forums, while ensuring compliance and effective communication with stakeholders.

Qualifications

• Experience in contract administration and record keeping.
• Ability to communicate complex information clearly to stakeholders.
• Familiarity with compliance and contract processes is a plus.

Responsibilities

• Respond to telephone and email enquiries on a duty rota and process contractual concerns.
• Provide contract administration support, including maintaining records and processing responses.
• Support queries about new and existing contracts.
• Issue insurance reminders to service providers.
• Assist with compliance-related activities and monitoring.
• Help providers meet their contractual requirements.
• Build relationships with service providers and health partners.
• Help coordinate provider forums, including agendas and speakers.

Skills

Organized

Detail-oriented

Time management

Communication

MS Office

Record keeping

Tools

Microsoft Office

Job description

This fixed-term post, running for 24 months, sits in the Quality and Contracts Service within Adult Social Care at Leicester City Council, alongside Learning Disabilities, Older Adults and Quality Improvement colleagues. The work centres on contract administration, keeping records, chasing insurance paperwork from providers and helping to organise provider forums. It is a hybrid role on a duty rota, with office attendance currently on Mondays. Strong communication and accurate record keeping are central, with regular contact with the Care Quality Commission and health partners.

What the job involves

• Respond to telephone and email enquiries on a duty rota and process contractual concerns
• Provide contract administration support, including maintaining records and processing responses
• Support queries about new and existing contracts
• Issue insurance reminders to service providers
• Assist with a range of compliance-related activitiesHelp monitor compliance and performance across commissioned services
• Help providers meet their contractual requirements
• Build relationships with service providers and with health partners, social work teams and the Care Quality Commission
• Help coordinate provider forums, including agendas, speakers and event requirements
• Work to established processes and procedures

Skills & knowledge

• Highly organised and detail-focused
• Working within established processes and procedures
• Managing competing priorities and meeting deadlines
• Communicating complex information clearly and professionally to a range of stakeholders
• Confident use of Microsoft Office and other digital systems
• Maintaining accurate records

Other

• Proactive, solution-focused team player
• Willingness to learn

Nice to have

• Some knowledge of contracts, compliance or Adult Social Care services
• Understanding of how high-quality service provision is monitored and maintained

What’s offered

• Generous annual leave
• Membership of the Local Government Pension Scheme
• Option of flexible working where possible
• Variety of training and development opportunities
• Flexible benefits, including discounts on city buses and trains
• Blend of office and home working
• Support for a healthy work/life balance