Quality Assurance Advisor

JR United Kingdom; Bedford; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player is seeking a Quality Assurance Advisor to enhance their values through effective audits and performance measurements. This role involves conducting thorough audits across various departments, ensuring compliance with standards, and identifying areas for improvement. The ideal candidate will possess strong analytical and problem-solving skills, with a keen attention to detail. The company offers a supportive environment with numerous benefits, including a generous holiday allowance, health and wellness plans, and opportunities for personal development. If you are passionate about quality assurance and eager to contribute to a dynamic team, this position is an excellent opportunity for you.

Benefits

23 days of holiday plus bank holidays

Paid day to volunteer for charity

Healthcare Cash Plan

Life insurance coverage

Contributory workplace pension scheme

Discounted company shares

Cycle to Work Scheme

Access to fitness videos and gym discounts

Exclusive discounts on everyday purchases

Access to Mortgage Advice and Life Coaching

Qualifications

• High attention to detail and strong analytical skills are essential.
• Experience in a similar role and in the Motor trade or insurance is advantageous.

Responsibilities

• Conduct audits to ensure compliance and quality across departments.
• Prepare and share audit reports with relevant teams regularly.

Skills

Attention to detail

Analytical skills

Problem-solving skills

Organisational skills

Time management skills

Communication skills

Interpersonal skills

Self-motivated

Desire for continuous learning

Education

Experience in a similar role

Previous experience in the Motor trade or insurance industry

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

We are currently looking for a Quality Assurance Advisor to join our Performance, Management, Quality and Audit Team at our head office in Bedford.

The role of a Quality Assurance Advisor is to enhance and protect Copart’s values by providing the management team with audit results, advice, and performance measurements. You will be required to run reports to ensure that Copart’s processes are operating effectively, conduct regular audits on our sites and departments, ensure new initiatives for continuous improvement are rolled out, capture and undertake opportunities to improve, and ensure all standards agreed with regulatory bodies and our customer base are upheld.

Occasional travel to other Copart locations may be required.

Main Duties & Responsibilities:

• Assist in the production of accurate and thorough audit scopes to ensure consistency, fairness, and transparency for all audits as well as being able to identify areas for improvement to ensure that the Copart business continues to deliver a high quality service to our staff and customers across all areas.
• Carry out Quarterly desktop audits across all Copart operational facilities across the UK and Ireland.
• Ensure regular and robust internal desktop audits are completed across the Copart business, to include Operations departments, Customer service departments, Claims Settlement departments, and Complaints departments.
• Produce daily audits to ensure we are delivering high quality images and high standards of accuracy for our vehicle auction website.
• Support the PQR team in focusing on Compliance, Quality and our ISO management scheme, working closely with our external FQR audit team.
• Prepare audit reports that reflect audit outcomes and document progress to be shared with all relevant departments both on a regular basis and ad hoc as required.
• Whilst this job description attempts to cover the main duties and responsibilities of the post it is not exhaustive. The post holder is therefore expected to undertake any other reasonable duties within the capabilities and scope of the post as specified by their line manager. In such circumstances appropriate training will be provided.

What we need from you:

• High attention to detail.
• Strong analytical and problem-solving skills.
• Organisational and time management skills.
• Intermediate to advanced Microsoft skills on: Excel, Word, and PowerPoint.
• Strong communication and interpersonal skills.
• Team player and self-motivated.
• Previous experience in the Motor trade or insurance industry is an advantage.
• Self-driven with a desire for continuous learning.
• Experience in a similar role.

What we offer you in return:

Time For You: Relax with 23 days of holiday plus bank holidays, and an extra day for a personal special occasion.

Give Back: Receive a paid day to volunteer for a charity of your choice.

Health & Wellness: Healthcare Cash Plan, allowing you to claim cash back on a range of healthcare products and services including dental, optical, chiropody, and specialist consultations, tests, and scans and Virtual GP access.

Appreciating You & Others: Celebrate special moments with access to our Recognition Hub and E-card collection.

Your Future: Join our contributory workplace pension scheme for financial security.

Investment: Purchase shares in our global company at a discounted rate.

Fitness & Health: Save money while commuting with our Cycle to Work Scheme and access fitness videos and gym discounts.

Life Assurance: Enjoy peace of mind with our life insurance coverage.

Exclusive Discounts: Access our deals hub for savings on everyday purchases and family activities.

Goal Support: Use tools like Mortgage Advice, Life Coaching, and our Money Hub to achieve your goals.