Quality Assurance Administrator / Document Controller

Armstrong Fluid Technology; Droitwich Spa; On-site; GBP 26,000 - 36,000; Full time

Job summary

Armstrong Fluid Technology is seeking a Quality Assurance Administrator / Document Controller to join our global quality team. You will maintain quality documentation, control revisions and support QMS improvements across plant room assembly and project delivery.

You’ll administer digital systems (JIRA and Field Eagle), track non-conformances, assist audits, and help produce quality reports that drive continuous improvement within a manufacturing environment.

Qualifications

• Minimum of five GCSEs (A*-C/9-4) including English and Maths.
• Three A-Levels (grade C or above) or equivalent qualifications.
• Experience in quality administration, document control or a similar role, ideally within manufacturing/engineering.
• Understanding of QMS principles and ISO 9001 requirements.
• Proficiency in Microsoft Office and familiarity with digital workflow or document management systems.

Responsibilities

• Maintain quality and production documentation, including technical drawings, work instructions, procedures and inspection records.
• Control document approval, revision, distribution and archiving, ensuring current versions are available and obsolete documents are withdrawn.
• Maintain accurate, traceable quality records and support the development and standardisation of QMS documentation.
• Maintain and improve the QMS, identifying gaps and opportunities to strengthen processes as the business grows.
• Support compliance with ISO 9001, customer requirements and internal quality standards, where applicable.
• Assist with internal and external audits, quality reviews and the closure of audit findings.
• Record and monitor non-conformances and corrective actions, following issues through to resolution.
• Maintain inspection, testing, calibration and supplier quality records, including certificates and traceability documentation where required.
• Administer digital quality and workflow systems, such as JIRA, Field Eagle or equivalent platforms.
• Track defects, quality issues and corrective actions, escalating overdue items where necessary.
• Prepare quality reports and summaries, highlighting trends, outstanding actions and opportunities for improvement.
• Work with engineering, procurement, production and project teams to ensure quality requirements are followed throughout plant room assembly and delivery.
• Support FAT documentation and the preparation of complete project quality handover packs.
• Liaise with internal teams, suppliers and auditors to resolve documentation gaps and maintain quality standards.
• Identify practical improvements to reduce errors, rework and administrative inefficiencies.

Skills

Quality administration

Documentation control

Organisational skills

Problem solving

Communication

Education

GCSEs (A*-C/9-4)

A-Levels

Tools

JIRA

Field Eagle

Microsoft Office

Job description

Position Description Title: Quality Assurance Administrator / Document Controller
Reports to: Quality Manager

Role Overview

Imagine working at the forefront of innovation in fluid-flow technology, with over 1400 colleagues across the globe, and contributing to a legacy of excellence that spans eight manufacturing facilities on four continents. Armstrong Fluid Technology is more than just a leader in our industry; we are a community of the brightest and most creative minds, driven by a shared mission to engineer the future and safeguard our planet.

As a member of our team, you'll dive into an environment that encourages learning and boundary-pushing every day. You'll be part of an agile and dynamic workplace where today's solutions are built for tomorrow's challenges.

The Quality Assurance Administrator / Document Controller supports the effective operation and continual improvement of the company’s Quality Management System (QMS). Following significant business growth, the role will develop robust, scalable quality processes, manage documentation, maintain compliance, support audit readiness, and administer digital systems such as JIRA and Field Eagle to improve defect management, reporting and quality standards across plant room assembly and project delivery.

Key Accountabilities

Documentation Management

• Maintain quality and production documentation, including technical drawings, work instructions, procedures and inspection records.
• Control document approval, revision, distribution and archiving, ensuring current versions are available and obsolete documents are withdrawn.
• Maintain accurate, traceable quality records and support the development and standardisation of QMS documentation.

Quality Assurance and QMS Development

• Maintain and improve the QMS, identifying gaps and opportunities to strengthen processes as the business grows.
• Support compliance with ISO 9001, customer requirements and internal quality standards, where applicable.
• Assist with internal and external audits, quality reviews and the closure of audit findings.
• Record and monitor non-conformances and corrective actions, following issues through to resolution.
• Maintain inspection, testing, calibration and supplier quality records, including certificates and traceability documentation where required.

Digital Systems and Reporting

• Administer digital quality and workflow systems, such as JIRA, Field Eagle or equivalent platforms.
• Track defects, quality issues and corrective actions, escalating overdue items where necessary.
• Prepare quality reports and summaries, highlighting trends, outstanding actions and opportunities for improvement.

Operational Support and Continual Improvement

• Work with engineering, procurement, production and project teams to ensure quality requirements are followed throughout plant room assembly and delivery.
• Support factory acceptance testing (FAT) documentation and the preparation of complete project quality handover packs.
• Liaise with internal teams, suppliers and auditors to resolve documentation gaps and maintain quality standards.
• Identify practical improvements to reduce errors, rework and administrative inefficiencies.

What We're Looking For

• Minimum of 5 GCSEs (grades A*-C/9-4), including English and Maths.
• 3 A-Levels (grade C or above) or equivalent qualifications.

• Experience in quality administration, document control or a similar role, ideally within manufacturing, engineering or assembly.
• Understanding of QMS principles and ISO 9001 requirements.
• Proficiency in Microsoft Office and familiarity with digital workflow or document management systems. (e.g., JIRA, Field Eagle, or similar platforms).
• Strong organisational skills, attention to detail and effective communication.
• A proactive approach to problem-solving, following up actions and continual improvement.
• Experience supporting audits, non-conformance management and quality reporting is desirable.

• Exposure to Lean, Six Sigma, or other quality/operational improvement methodologies.

• Familiarity with technical drawings, inspection and testing records, or mechanical/HVAC equipment is advantageous.

Measures of Success

Effective document control, accurate quality records, improved QMS processes, timely closure of corrective actions, strong audit readiness and practical improvements that support continued business growth.

Development Opportunity

An opportunity to play an active role in developing the company's QMS and establishing consistent, scalable quality processes to support future expansion.

Why Armstrong Fluid Technology?

By joining us, you’ll become part of a global community dedicated to pushing the boundaries of fluid-flow technology. You’ll have endless opportunities to learn, grow, and make a significant impact on the world. Together, we’ll build tomorrow’s solutions today.