Quality Assurance Administrator

VOYAGE CARE; Lichfield; On-site; GBP 26,000 - 29,000; Full time

Job summary

Voyage Care is seeking a Quality Assurance Administrator for a 12-month fixed-term contract. This hybrid, full-time role supports the national QA Team across England, Scotland and Wales, driving quality processes and reporting.

You will work with senior leaders and operational teams to ensure efficient QA operations and continuous improvement. The ideal candidate will be highly organised, have strong data reporting skills (Power BI) and a solid background in administrative support within health

Qualifications

• Organised and proactive administrator with strong problem-solving ability.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities with accuracy and timeliness.

Responsibilities

• Coordinate and schedule quality audits, meetings, and project activity.
• Support QA Managers with audit reports and documentation.
• Maintain audit trackers, planners, and QA Audit Portal.
• Prepare agendas, take minutes, and monitor action logs.

Skills

Highly organized

Attention to detail

Strong communication

Time management

Education

Business administration or health & social care qualification

Tools

Power BI

Microsoft Office (Excel, Word, PowerPoint, Lists)

Job description

Quality Assurance Administrator - 12 month fixed term Hybrid Working | Full Time | 37.5 Hours per Week Join us in helping to fulfil lives for all. We are looking for an organised, proactive and detail-focused Quality Assurance Administrator to join our national Quality Assurance Team for a period of 12 months. This is an exciting opportunity to become part of a team that supports the delivery of high-quality care across England, Scotland and Wales. You'll work closely with senior leaders, Quality Assurance Managers and operational teams, ensuring our quality assurance processes run efficiently and helping us drive continuous improvement across the organisation. If you enjoy organisation, solving problems, working with data and supporting meaningful projects that have a direct impact on people's lives, we'd love to hear from you. What you’ll be doing As our Quality Assurance Administrator, you’ll play a vital role in supporting the day-to-day operation of the Quality Assurance Team. Your responsibilities will include:

• Coordinating and scheduling Quality Assurance audits, meetings and project activity.
• Supporting Quality Assurance Managers with audit preparation, reports and documentation.
• Maintaining audit trackers, planners and the Quality Assurance Audit Portal.
• Preparing agendas, taking accurate minutes and monitoring action logs.
• Supporting the review, formatting and publication of company policies and procedures.
• Assisting with governance reporting and Integrated Governance Committee administration.
• Supporting regulatory processes, including administration relating to Learning from Deaths (LeDeR).
• Helping maintain risk trackers and supporting reporting activities.
• Working alongside colleagues to develop and improve reporting through Power BI.
• Providing administrative support across a variety of quality improvement projects.
  We’re looking for someone who is highly organised, takes pride in producing accurate work and enjoys working collaboratively., Previous administrative experience, ideally within health and social care or a quality assurance environment.
• Excellent organisational and time management skills with the ability to manage multiple priorities.
• Outstanding attention to detail and a methodical approach.
• Strong communication skills, both written and verbal.
• Good knowledge of Microsoft Office, particularly Excel, Word, PowerPoint and Microsoft Lists.
• Experience using Power BI or an interest in developing reporting and data insight skills.
• Confidence working with data, reports and tracking systems.
• A proactive mindset with a willingness to improve processes and support colleagues.
• A relevant qualification in business administration, health and social care or a related subject would be advantageous.
• Knowledge of health and social care regulatory frameworks across England, Scotland and Wales would be beneficial but isn’t essential, as training and support will be provided.