Quality Assurance Administrator

Cardiff and Vale University Health Board; City of Westminster; On-site; GBP 23,000 - 30,000; Full time

Job summary

Cardiff and Vale University Health Board is seeking a Quality Assurance Administrator to support the Integrated Urgent Care team across NHS 111, CAS and OOH services. You will coordinate audits, manage records, analyse performance data and contribute to governance notifications and feedback for clinicians, improving patient care and safety.

The role requires strong Excel skills, attention to detail and the ability to manage multiple priorities in a collaborative healthcare setting.

Qualifications

• Experience coordinating clinical audits or governance activities.
• Strong data analysis and ability to interpret performance data.
• Attention to detail and accuracy in records management.
• Proficient in Microsoft Office tools, especially Excel.
• Understanding of GDPR and handling confidential information.

Responsibilities

• Coordinate the administration of clinical audits and retrieve call recordings and supporting documentation.
• Maintain audit records, databases and clinician feedback files with accuracy.
• Record audit outcomes and monitor completion rates to ensure audit compliance.
• Produce weekly, monthly, quarterly and annual audit reports.
• Analyse audit data to identify trends and opportunities for service improvement.
• Create dashboards, tracking spreadsheets and management information reports.
• Support quality assurance and patient experience activities, including document control.

Skills

Audit coordination

Data analysis

Quality assurance

Microsoft Excel

Governance

Tools

Excel

Word

Outlook

PowerPoint

Job description

Are you a highly organised administrator with a passion for quality, accuracy and making a real difference in healthcare? We are looking for a Quality Assurance Administrator to join our Integrated Urgent Care team, supporting the delivery of high-quality patient services across NHS 111, Clinical Assessment Services (CAS) and Out of Hours (OOH) services throughout London. Working closely with the Regional Quality & Patient Experience Manager, you'll be at the centre of quality assurance activity, coordinating clinical audits, maintaining accurate records, analysing performance data and supporting governance processes. Your work will help ensure clinicians receive meaningful feedback and that patients continue to receive safe, effective and high-quality care. This is an excellent opportunity for someone who enjoys working with data, managing multiple priorities and collaborating with a wide range of stakeholders. You'll have the chance to develop your analytical and reporting skills while contributing to quality improvement initiatives that have a direct impact on service delivery and patient experience.,

• - Coordinating the administration of clinical audits, including retrieving call recordings, audit trails and supporting documentation.
• - Maintaining accurate audit records, databases and clinician feedback files.
• - Recording audit outcomes and monitoring completion rates to ensure compliance with audit processes.
• - Producing weekly, monthly, quarterly and annual audit reports.
• - Analysing audit data to identify trends, risks and opportunities for service improvement.
• - Creating dashboards, tracking spreadsheets and management information reports.
• - Supporting quality assurance and patient experience activities, including document control and record management.
• - Preparing meeting packs, presentations, agendas and governance documentation.
• - Coordinating meetings, managing diaries, taking minutes and tracking actions through to completion.
• - Working collaboratively with Clinical Leads, auditors, managers and operational teams to support continuous improvement.
• - Previous experience in an administrative, governance or quality support role.
• - Strong experience maintaining databases, spreadsheets and reporting information.
• - Excellent Microsoft Office skills, particularly Excel, Word, Outlook and PowerPoint.
• - Strong analytical and numerical skills, with the ability to interpret and present data clearly.
• - Exceptional attention to detail and a commitment to accuracy.
• - Excellent organisational and time management skills, with the ability to manage competing priorities.
• - Confidence handling confidential and sensitive information in line with GDPR requirements.
• - Strong communication skills and the ability to build effective relationships with a variety of stakeholders.
• - The ability to work independently while contributing positively to a wider team.
• - Experience within clinical audit, healthcare administration, quality assurance, governance or NHS services would be advantageous.

Joining a values-driven organisation, you'll be part of a supportive team committed to treating people with respect, acting with integrity, embracing diversity and striving to do things better together.

The salary for this role is £26,500 per annum and working Five days a week 9-5. You will be based in our Stockley Park office in Uxbridge.