Quality Assurance Administrative Assistant

First Central Insurance Management Ltd; Manchester; Hybrid; GBP 21,000 - 25,000; Full time

Job summary

Join a leading insurance company as a Quality Assurance Administrative Assistant in Manchester, where you will support the QA team by maintaining essential documentation, facilitating communication, and driving improvements in customer experience. With a salary of up to £25,000 and a supportive working environment, this role offers a blend of administrative tasks and team collaboration to enhance regulatory compliance and service quality.

Benefits

Hybrid working: 4 days from home and 1 day in the office

25 days holiday plus 8 bank holidays

£100 off your car insurance

Qualifications

• Proven experience as an administrative assistant or in a similar role, preferably in a QA environment.
• Familiarity with QA concepts and practices is desirable.

Responsibilities

• Maintain and update QA documentation including procedures and reports.
• Assist with recruitment processes and liaising with other departments.
• Ensure compliance with Company Policies, Values and guidelines.

Skills

Strong organisational skills

Communication skills

Analytical skills

Education

Diploma or degree in business administration or related field

Tools

Microsoft Office Suite

Job description

Social network you want to login/join with:

Quality Assurance Administrative Assistant, Manchester

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Client:

First Central Insurance Management Ltd

Location:

Manchester, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

80c962d98864

Job Views:

21

Posted:

22.06.2025

Expiry Date:

06.08.2025

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Job Description:

We’re First Central Insurance & Technology Group (First Central for short), an innovative, market-leading insurance company. We protect the things customers love so they can get on with what matters to them in life.

Data drives us. It fuels our outstanding distribution, finance, technology and legal services. Our underwriting skills are built on data expertise; it creates the insights we need to give the right cover to the right customers at the right price. But, it’s the people inside and outside our business that power us. They make us stand out, help us succeed. We’re ambitious. We’re growing. We’ve won awards.

Are you passionate about quality assurance? Or maybe you’ve got skills in administration? Our Quality Assurance (QA) team are on the lookout for a Quality Assurance Administrative Assistant and it could be you!

Our Quality Assurance team make sure all First Central employees are operating at the required competency and meeting regulatory requirements. We’re all about people, so you’ll be a key player in helping the team contribute to positive improvements to customer experience and outcomes.

So, what will a QA Administrative Assistant do? Reporting into the Quality Assurance Technical Manager, you’ll be assisting in maintaining and enhancing our technical platforms. You’ll also be carrying out administrative tasks and assisting in various processes to ensure the smooth operation of the department.

Sound interesting? Here’s some more details…

You’ll be great in this role if you have:

• Strong organisational skills
• Proficient in Microsoft Office, particularly Excel

Here’s a glimpse of what we can offer:

• Salary of up to £25,000, depending on experience
• Monday to Friday, no weekends!
• Hybrid working: 4 days from home and 1 day in the office after training
• Fully supportive team throughout
• £100 off your car insurance
• A fun, vibrant and busy place to work
• 25 days holiday plus 8 bank holidays and an extra 'You' day off for important occasions or just a day for you!

What’s involved:

• You’ll maintain and update QA documentation, including procedures, reports, records, key performance trackers and monthly activity trackers
• You’ll organise and file documents to ensure easy access and retrieval as needed.
• You’ll assist in the creation and distribution of quality-related materials such as manuals, guidelines, and training documents.
• You’ll schedule and support meetings, appointments, and conferences for the QA team.
• You’ll serve as a point of contact for internal and external stakeholders regarding QA matters, including efficient management of the QA mailbox, triaging and directing mail to the relevant person/team.
• You’ll liaise with other departments to gather information and facilitate communication as required.
• You’ll assist in the analysis of quality-related data and prepare reports for review by the QA team.
• You’ll ensure the integrity and confidentiality of sensitive information at all times.
• You’ll support with the recruitment process as required.
• You’ll collaborate with the QA team to identify areas for process improvement and assist in implementation of new procedures/systems.
• You’ll help to create MI packs and circulate to business.
• You’ll support the Procedural Analyst in maintaining documentation and control testing.
• You’ll support maintenance of the department risk registers and key controls.
• You’ll comply with the requirements, and act in accordance with, the Group Code of Conduct and Fitness and Propriety policies at all times
• You’ll ensure compliance with Company Policies, Values and guidelines and other relevant standards/ regulations at all times
• Any other reasonable duties as required.

Experience & Knowledge

• You’ve proven experience as an administrative assistant or in a similar role, preferably in a QA environment.
• You’re proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other relevant software.
• Familiarity with QA concepts and practices is desirable.

Skills & Qualifications

• You’ll be a great communicator, both verbal and written
• You’ve got a sharp eye for detailand accuracy. Particularly when it comes to data entry and document management.
• Organisation, timekeeping and structure are second nature to you
• You’ve the ability to multitask
• Teamwork makes the dream work! You’ve the ability to work on own initiative and as part of a team
• You’ve got strong analytical and problem-solving skills with the ability to adopt a logical approach to resolving problems
• You’ve the ability to collaborate and communicate with various internal and external stakeholders
• A diploma or degree in business administration, office management, or a related field is desirable.

Behaviours

• You’re self-motivated and enthusiastic
• You’re confident in presenting complex information in a clear and concise manner
• You’ll demonstrate, embrace, embed and promote the Company Values
• You’ve a flexible approach to work, adopts a positive attitude and keen to help others
• You’re eager to learn and have a willingness to develop skills and knowledge. You’ll keep 121/appraisal documentation updated within required timeframes
• You’ve an organised, agile, proactive approach and take the initiative to make decisions
• You’re able to work well under pressure
• You’ll strive to deliver performance targets and drive business improvements, contributing to the success of both the team and business

Ready to make an impact? Apply today!

What can we do for you?

People first. Always. We’re passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so that’s what we offer. Our workplaces are energetic, inspirational, supportive. To get a taste of the advantages you’ll enjoy, take a look at all our perks in full .

Intrigued? Our Talent team can tell you everything you need to know about what we want and what we’re offering, so feel free to get in touch.