Quality Assistant – Maternity Cover

Jobtailor; Greater London; On-site; GBP 26,000 - 38,000; Full time

Job summary

Jobtailor is seeking a Quality/Regulatory support professional to manage SDS renewal, customer questionnaires, and documentation for regulatory compliance in the food sector. You will handle audits, SOP reviews, and cross-functional improvement initiatives while coordinating with laboratories and suppliers.

The role demands attention to detail, strong English communication, and experience with QA systems and specification management tools.

Qualifications

• Minimum 1 year's experience in a Quality, Technical, or R&D role within the food, ingredients, or supplements industry.
• Knowledge of food industry quality standards and requirements.
• Experience with audits, non-conformance investigations, and customer complaints.
• Familiarity with ISO 9001, HACCP, and BRC Food Safety or BRC Agents & Brokers is necessary.

Responsibilities

• Manage the renewal and translation of Safety Data Sheets (SDS), ensuring documentation remains accurate and up to date.
• Coordinate and maintain customer questionnaire requests, accurately tracking and monitoring progress through internal systems.
• Complete customer questionnaires and technical forms using regulatory, supplier, and product information to meet agreed service levels.
• Take ownership of customer online portals, ensuring information is maintained accurately and submitted within required deadlines.
• Respond to technical enquiries from customers and suppliers relating to ingredients, product specifications, quality, food safety, and regulatory matters.
• Support and contribute to continuous improvement initiatives within the Quality Management System (QMS), including participation in cross-functional projects.
• Review and update Standard Operating Procedures (SOPs) and other controlled quality documents to ensure compliance and accuracy.
• Prepare and complete customer questionnaires, declarations, and technical information requests in a timely manner.
• Support the development and delivery of internal training materials and presentations.
• Assist in the preparation and coordination of customer audits, ensuring required documentation is available and maintained.
• Coordinate third-party laboratory testing and analysis, including sample submissions, reporting, and follow-up activities.
• Provide general support to the Quality team, adapting to departmental priorities and business requirements as needed

Skills

Strong Written Communication

Strong Verbal Communication

Quality Mindset

Tools

QADEX

Hamilton Grant

TraceGains

Microsoft Excel

Job description

• Manage the renewal and translation of Safety Data Sheets (SDS), ensuring documentation remains accurate and up to date
• Coordinate and maintain customer questionnaire requests, accurately tracking and monitoring progress through internal systems
• Complete customer questionnaires and technical forms using regulatory, supplier, and product information to meet agreed service levels
• Take ownership of customer online portals, ensuring information is maintained accurately and submitted within required deadlines
• Respond to technical enquiries from customers and suppliers relating to ingredients, product specifications, quality, food safety, and regulatory matters
• Support and contribute to continuous improvement initiatives within the Quality Management System (QMS), including participation in cross-functional projects
• Review and update Standard Operating Procedures (SOPs) and other controlled quality documents to ensure compliance and accuracy
• Prepare and complete customer questionnaires, declarations, and technical information requests in a timely manner
• Support the development and delivery of internal training materials and presentations
• Assist in the preparation and coordination of customer audits, ensuring required documentation is available and maintained
• Coordinate third-party laboratory testing and analysis, including sample submissions, reporting, and follow-up activities
• Provide general support to the Quality team, adapting to departmental priorities and business requirements as needed

Requirements

• Minimum 1 year's experience in a Quality, Technical, or R&D role within the food, ingredients, or supplements industry
• Good understanding of food industry quality standards and requirements
• Experience with ISO 9001, HACCP, and BRC Food Safety or BRC Agents & Brokers is necessary
• Knowledge of food legislation and food labelling requirements
• Experience supporting audits, non-conformance investigations, and customer complaints
• Strong written and verbal English communication skills
• Proficient in Microsoft Office, particularly Excel
• Experience with online specification management systems (e.g. QADEX, Hamilton Grant, TraceGains) is desirable
• Knowledge of FAMI-QS, Organic, Kosher, Halal, or IFS Logistics standards is advantageous

Core Competencies

Demonstrates expertise in managing Safety Data Sheets and customer documentation within the food industry, ensuring compliance with quality standards such as ISO 9001 and HACCP. Proficient in coordinating audits and technical inquiries while supporting continuous improvement initiatives in Quality Management Systems.

Highest-signal resume keywords

• Quality Management System (QMS)
• ISO 9001
• HACCP
• Food Legislation
• Microsoft Excel

Hard Skills

• Safety Data Sheets (SDS) Management
• Customer Questionnaire Completion
• Technical Documentation Preparation
• Standard Operating Procedures (SOP) Review
• Auditing Support
• Non-Conformance Investigation
• Food Quality Standards
• Regulatory Compliance
• Third-Party Laboratory Coordination
• Online Specification Management

Soft Skills

• Strong Written Communication
• Strong Verbal Communication

Industry Keywords

• Food Safety
• BRC Food Safety
• FAMI-QS
• Organic Standards
• Kosher Standards
• Halal Standards
• IFS Logistics

Tools & Technologies

• QADEX
• Hamilton Grant
• TraceGains