Quality Assistant

Healthnethomecare; Swadlincote; Hybrid; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Holiday allowance

Pension scheme

Training & development

Professional registration fees paid

Employee Assistance Programme

Refer a friend

Uniform provided

Kit bags for nurses

Eyecare vouchers

Perkbox

Long service awards

Job summary

HealthNet Homecare is seeking a Quality Assistant to join the Quality team, supporting pharmacovigilance, quality systems and audit readiness within a homecare pharmacy environment.

You will manage PV reporting, investigations, trainings and support the PV audits and product recalls, ensuring compliance with GxP and regulatory standards.

Qualifications

• Experience in NHS, Pharmacy homecare or similar pharmacy setting.
• Knowledge of pharmacovigilance practices and reporting.
• Understanding of GxP and Quality Management System operations.
• Awareness of regulatory aspects in a pharmacy business.

Responsibilities

• Follow SOPs and company policy to ensure patient safety.
• Keep HealthNet audit-ready at all times.
• Maintain PV QA activities and PV reporting requirements.
• Create pharmacovigilance reports for internal/external use.
• Manage PV group email inbox and deadlines for reports.
• Complete follow-up PV investigations and reports.
• Support PV training and update training records.
• Deliver pharmacovigilance training to staff.
• Communicate with senior management to action PV considerations.
• Assist Quality Manager with staff training records and Radar matrix.
• Manage product quality complaints and send samples to pharma partners.
• Support hosting PV audits and manage product recalls.

Skills

NHS/pharmacy experience

Pharmacovigilance knowledge

GxP compliance

Quality Management System

Education

GCSE Maths & English

MS Office & cloud apps

Job description

HealthNet Homecare is a leading provider of homecare services, supporting patients to receive treatment and care in the comfort of their own homes. From medication deliveries to specialist clinical nursing support, including injection training and the administration of IV and infusion therapies, we are dedicated to making healthcare more accessible and convenient for those who need it most.

Supporting over 240,000 patients across a wide range of therapy areas, our experienced and compassionate teams work with individuals living with both rare and more common conditions. Our mission is to make patients' lives easier by removing the stress of managing treatment and providing reassurance that they are receiving safe, high-quality care every step of the way.

We are currently looking for a Quality Assistant to join our Quality team.

Main Responsibilities

• To follow and promote relevant SOPs and Company policy and procedure to ensure patient safety at all times.
• To ensure HealthNet is audit ready at all times.
• To support the maintenance and oversight of HealthNet’s Quality Management System and adherence to applicable aspects of Good Pharmacovigilance Practice.
• To accurately create pharmacovigilance reports for both internal and external use and meet the company’s pharmacovigilance reporting requirements
• To manage and maintain oversight of the pharmacovigilance group email inbox within HealthNet
• To send reports to customers according to agreed deadlines.
• To complete pharmacovigilance follow up investigations and reports.
• To support training and briefing of pharmacovigilance SOPs and other controlled documents
• To deliver pharmacovigilance training
• To read and comply with all communications from senior managers and others to ensure necessary actions are undertaken for the pharmacy and customers.
• Support the Quality Manager in maintenance of staff training records and Radar training matrix.
• To manage product quality complaints including sending samples to pharmaceutical companies and tracking responses.
• To support the hosting of PV audits
• To support the management of a product recall

What experience and skills are we looking for?

• Previous experience of working in NHS, Pharmacy homecare or another pharmacy setting
• Previous knowledge or experience of pharmacovigilance
• Knowledge of GxP and operating within a Quality Management System
• Insight and understanding of the financial and regulatory aspects of operating a pharmacy business.

Qualifications

• GCSE or equivalent pass in Maths and English Language.
• High level of IT competence and be able to work confidently across the full Microsoft Office suite of applications and in other cloud based third party applications

What we offer

• Competitive salary structure
• 25 days holiday + bank holiday
• Pension Scheme
• Ongoing training and development
• Professional registration fees paid
• Employee Assistant Programme including 24/7 hour access to remote GP appointments.
• Refer a friend scheme
• Uniform provided
• Kit bags for all Homecare Nurses
• Eyecare Vouches
• Perks and benefits via Perkbox
• Long service awards.

Please note: Due to a high volume of applications, we usually receive, we are unable to contact each applicant individually regarding the status of their application. If you are selected for an interview, we will shortly be in touch

If you are passionate about making a real difference and are looking for a role with purpose, where your work has a positive impact on patients' everyday lives, we would love to hear from you.