Quality Assistant

HealthNet Homecare (UK) Ltd; Swadlincote; On-site; GBP 22,000 - 29,000; Full time

Benefits offered by this job

25 days holiday + bank holiday

Pension Scheme

Ongoing training and development

Professional registration fees paid

Employee Assistant Programme

Job summary

HealthNet Homecare (UK) Ltd is seeking a Quality Assistant to join the Quality team. The role focuses on patient safety, pharmacovigilance reporting, and maintaining the Quality Management System within a pharmacy homecare setting.

The successful candidate will support training, ensure audit readiness, and assist with handling pharmacovigilance processes in collaboration with senior management. GCSEs in Maths and English, and strong IT skills are required.

Qualifications

• Experience working in NHS, Pharmacy homecare or similar pharmacy setting.
• Knowledge of pharmacovigilance processes and reporting.
• Understanding of Good Pharmacovigilance Practice (GxP).
• Strong IT skills across Microsoft Office and cloud apps.

Responsibilities

• Follow SOPs and company policy to ensure patient safety at all times.
• Ensure HealthNet is audit ready at all times and maintain QMS.
• Create pharmacovigilance reports for internal and external use and meet reporting requirements.
• Manage pharmacovigilance group email inbox and send reports to customers on time.
• Support pharmacovigilance training and update controlled documents.

Skills

NHS experience

Pharmacovigilance knowledge

GxP knowledge

MS Office proficiency

Education

GCSE Maths and English

Job description

HealthNet Homecare is a leading provider of homecare services, supporting patients to receive treatment and care in the comfort of their own homes. From medication deliveries to specialist clinical nursing support, including injection training and the administration of IV and infusion therapies, we are dedicated to making healthcare more accessible and convenient for those who need it most.

Supporting over 240,000 patients across a wide range of therapy areas, our experienced and compassionate teams work with individuals living with both rare and more common conditions. Our mission is to make patients' lives easier by removing the stress of managing treatment and providing reassurance that they are receiving safe, high-quality care every step of the way.

We are currently looking for a Quality Assistant to join our Quality team.

Main Responsibilities

• To follow and promote relevant SOPs and Company policy and procedure to ensure patient safety at all times.
• To ensure HealthNet is audit ready at all times.
• To support the maintenance and oversight of HealthNet’s Quality Management System and adherence to applicable aspects of Good Pharmacovigilance Practice.
• To accurately create pharmacovigilance reports for both internal and external use and meet the company’s pharmacovigilance reporting requirements
• To manage and maintain oversight of the pharmacovigilance group email inbox within HealthNet
• To send reports to customers according to agreed deadlines.
• To complete pharmacovigilance follow up investigations and reports.
• To support training and briefing of pharmacovigilance SOPs and other controlled documents
• To deliver pharmacovigilance training
• To read and comply with all communications from senior managers and others to ensure necessary actions are undertaken for the pharmacy and customers.
• Support the Quality Manager in maintenance of staff training records and Radar training matrix.
• To manage product quality complaints including sending samples to pharmaceutical companies and tracking responses.
• To support the hosting of PV audits
• To support the management of a product recall

What experience and skills are we looking for?

• Previous experience of working in NHS, Pharmacy homecare or another pharmacy setting
• Previous knowledge or experience of pharmacovigilance
• Knowledge of GxP and operating within a Quality Management System
• Insight and understanding of the financial and regulatory aspects of operating a pharmacy business.

Qualifications

• GCSE or equivalent pass in Maths and English Language.
• High level of IT competence and be able to work confidently across the full Microsoft Office suite of applications and in other cloud based third party applications

What We Offer

• Competitive salary structure
• 25 days holiday + bank holiday
• Pension Scheme
• Ongoing training and development
• Professional registration fees paid
• Employee Assistant Programme including 24/7 hour access to remote GP appointments.
• Refer a friend scheme
• Uniform provided
• Kit bags for all Homecare Nurses
• Eyecare Vouches
• Perks and benefits via Perkbox
• Long service awards.