Quality and Performance Manager

The Royal British Legion; West Midlands; On-site; GBP 47,000 - 51,000; Full time

Benefits offered by this job

25 days holiday (+ bank holidays)

Generous pension 6–14%

Death-in-service Life Assurance (3x)

Employee Assistance Programme

Reward Hub discounts

Professional subscription paid by RBL

DBS screening paid by RBL

Counselling and financial/legal advice

Job summary

The Royal British Legion is seeking a Quality and Performance Manager for Galanos House, our care home in Southam. This full-time role (37.5 hours/week) offers a salary of £47,400–£51,247 per year with flexible shifts over a 7-day period and some on-call duties.

We require a Level 4 Diploma in Health & Social Care (or equivalent), audits/quality experience, strong communication, and a full UK driving licence. DBS check is enhanced. Right to Work in the UK is required.

Qualifications

• Level 4 Diploma in Health & Social Care or equivalent is required.
• Experience in audits, quality assurance and service improvement.
• Strong communication and stakeholder engagement skills.
• Ongoing CPD in care quality or person-centred practice.
• Full UK driving licence.

Responsibilities

• Plan and deliver a programme of audits with action plans.
• Communicate findings to managers and senior staff to drive improvements.
• Identify trends and support quality strategy development.
• Collaborate with clinical colleagues to implement best practice.
• Lead quality improvement projects within the care home.
• Liaise with external quality teams and regulators.
• Support audits at other RBL care homes and share learning.
• Facilitate clinical governance and audit group meetings.

Skills

Audits

Data analysis

Policy implementation

Quality initiatives

Communication

Stakeholder engagement

CPD

Driving licence

Education

Level 4 Diploma in Health & Social Care (or equivalent)

Level 5 Diploma or equivalent

RGN (Adults)

Audit/quality improvement training

Job description

About The Role

Are you passionate about quality care and driving continuous improvement? We're looking for a Quality and Performance Manager to lead on audits, data analysis, policy implementation and quality initiatives at Galanos House, our care home in Southam. You'll work closely with local teams and the central Quality & Care Standards team to maintain high standards, share best practice, and support improvements across other RBL care homes.

This role offers 37.5 hours per week with salary between £47,400 to £51,247 per annum. Flexible shifts over a 7 day period with some on call responsibilities.

Please note that we are unable to accept applications from overseas candidates who require sponsorship. All candidates must have a valid Right to Work in the UK.

An enhanced DBS check will be required for this role.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

What you will be doing:

• Plan and deliver a programme of audits, ensuring action plans are implemented and monitored.
• Communicate findings with Registered Managers, department leads, and senior care staff to drive service improvements.
• Identify trends, lessons learned and support the development of robust quality strategies.
• Work closely with clinical colleagues to implement best practice guidance and evaluate its impact.
• Lead and support quality improvement projects within the care home.
• Liaise with external quality teams and regulators to implement local initiatives.
• Support audits at other RBL care homes, collaborating with other Quality and Performance Managers to align standards and share learning.
• Facilitate clinical governance and audit group meetings.

What we re looking for:

• Level 4 Diploma in Health & Social Care (or equivalent)
• Experience in audits, quality assurance, and service improvement
• Strong communication and stakeholder engagement skills
• Ongoing CPD in care quality or person-centred practice
• Full UK driving licence

You may also have Level 5 Diploma or equivalent, RGN (Adults) qualification and/or training in audit or quality improvement.

Employee benefits include:

• 25 day's paid holiday per year (plus bank holidays), increasing to 26 days after 5 years. Plus the ability to buy up to 1 working week of additional leave
• Generous pension scheme with employer contributions ranging from 6% to 14%, depending on length of service
• Death-in-service Life Assurance, with a benefit of 3x annual salary
• Employee Assistance Programme
• Reward Hub online benefits platform with extensive offers and discounts
• Professional subscription paid by RBL (where it is essential to the role)
• DBS (criminal records) screening paid by RBL (where it is essential to the role).
• Employee Assistance Programme: Provides confidential counselling, financial and legal advice

For more detailed information about the role, please see the Job Description attached to our direct advert. Our teams take a personalised approach to shortlisting, which is carried out without the use of AI and is based on the evidence provided in your application against the essential and desirable criteria in the Person Specification.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

As part of our commitment to inclusion, we offer interview schemes for candidates who declare an Armed Forces connection and/or a disability. However, candidates are only eligible for this scheme if their application clearly demonstrates that they meet all of the essential criteria listed in the Person Specification for the role.

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s).

If you require the job advert or job description in an alternative format, please contact 0808 802 8080.

About Us

Since 1921, the Royal British Legion has been dedicated to supporting members of the Armed Forces community, and we will continue to be there for as long as we are needed, ensuring their unique contribution is never forgotten.

As the UK's largest Armed Forces charity, we are proud to have over 180,000 members, 110,000 volunteers, 1,900 employees, and a wide network of partners and charities working together to provide lifelong support, whatever the need and whenever it is required.

We are committed to supporting our people through flexible and hybrid working where possible, a strong focus on wellbeing, and opportunities to develop skills and grow careers while making a meaningful impact.

Visit our Careers Page to discover more about the Royal British Legion, including our departments, employee benefits, values, candidate guidance, and the strategy that underpins our work and impact.