Clinical Services Manager

The Royal British Legion; England; On-site; GBP 35,000 - 48,000; Full time

Benefits offered by this job

25 days holiday (pro rata)

Enhanced maternity/paternity/adoption

Generous pension (6–14% employer)

Flexible working options

Employee Assistance Programme

Learning courses for development

Volunteer opportunities

Travel loans / Cycle to Work

Job summary

The Royal British Legion is seeking an experienced Clinical Support Manager to help lead Galanos House’s residential, dementia and nursing services with a resident-first approach.

You will support the Deputy Manager, drive service improvements, and contribute to CQC ratings and KPIs while ensuring compassionate, high-quality care for residents and their families. Applicants may be nurse-qualified or hold Level 3 Health & Social Care with Level 5 management qualifications.

Qualifications

• Nurse-qualified or equivalent qualification.
• Level 3 Health and Social Care with Level 5 management qualification.
• Experience leading care teams in residential, dementia or nursing services is preferred.

Responsibilities

• Support the Deputy Manager with day-to-day leadership and development of Galanos House.
• Oversee residential, dementia and nursing services to maintain high standards.
• Respond to enquiries, concerns, compliments and complaints; assist admissions for residents and families.
• Contribute to CQC ratings and key performance indicators and promote resident-centered care.

Skills

Leadership

People management

Care quality

Resident-centered care

Communication skills

Education

Nurse qualification

Health and Social Care Level 3

Management qualification Level 5

Job description

Are you an experienced care professional who is passionate about delivering high-quality, person-centred care?

We are looking for a Clinical Support Manager to support the Deputy Manager with the day-to-day leadership and development of Galanos House, including residential, dementia and nursing services.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

You will work closely with colleagues across the home to maintain high standards, support service improvements and contribute to CQC ratings and key performance indicators.With a resident-first approach, you will help respond to enquiries, concerns, compliments and complaints, and support prospective and new residents and their families through the admission process.

As part of the senior leadership team, you will help residents and relatives have a voice in how services are delivered, including supporting Resident of the Week and sharing outcomes with the Deputy Manager.

We would love to hear from someone who is either nurse qualified, or who holds a Level 3 qualification in Health and Social Care alongside a Level 5 management qualification, and who brings the confidence and care needed to help lead high-quality services.

Employee benefits include -

• 25 day’s paid holiday (pro rata) (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
• Enhanced paid maternity, paternity and adoption leave
• Generous pension scheme with employer contributions ranging from 6% to 14%, depending on length of service
• Range of flexible working options may be available, depending on your role
• Employee Assistance Programme providing confidential counselling, financial and legal advice
• Range of courses delivered by learning specialists to support your development goals and objectives
• Opportunities to volunteer
• Travel loans, Cycle to Work, and more!

For more detailed information about the role, please see the Job Description attached to our direct advert. Our teams take a personalised approach to shortlisting, which is carried out without the use of AI and is based on the evidence provided in your application against the essential and desirable criteria in the Person Specification.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

As part of our commitment to inclusion, we offer interview schemes for candidates who declare an Armed Forces connection and/or a disability. However, candidates are only eligible for this scheme if their application clearly demonstrates that they meet all of the essential criteria listed in the Person Specification for the role.

If you require the job advert orjob description in an alternative format, pleasecontact0808 802 8080.