Quality and Outcomes Business Partner

Cwm Taf Morgannwg University Health Board; Hawthorn; On-site; GBP 45,000 - 60,000; Full time

Job summary

A prominent healthcare organization in Wales seeks a Quality and Outcomes Business Partner to ensure quality and safety in care delivery. This role requires an experienced leader to drive excellence in healthcare commissioning, working with key stakeholders. Ideal candidates will have a nursing or paramedic background, strong leadership, negotiation, and interpersonal skills. The position offers a chance to impact patient care positively and support a dedicated healthcare team serving a large community.

Benefits

Leading pension

Generous leave

Flexible work

Career growth

Ongoing learning and development

Qualifications

• Evidence of national portfolio understanding.
• Specialist knowledge of delivering commissioned services.
• Clear understanding of quality and governance.

Responsibilities

• Provide leadership for the Commissioning Assurance Framework.
• Negotiate with stakeholders using high-level interpersonal skills.
• Develop and maintain positive relationships with local partner agencies.
• Present complex information to large groups.
• Communicate sensitive information regarding provider performance.

Skills

Leadership skills

Negotiation skills

Interpersonal skills

Analytical skills

Education

Qualified nurse or paramedic

Job description

Quality and Outcomes Business Partner

The closing date is 15 January 2026

We have an exciting opportunity for a driven, inspirational professional registrant to undertake the role of Quality Outcomes Business Partner within the NHS Wales Joint Commissioning Committee (NWJCC), helping to oversee the quality and safety of care in our commissioned services.

We are seeking an experienced professional passionate about quality and governance to work with the Head of Quality in driving excellence in commissioning healthcare services in Wales.

The successful post holder will provide leadership and direction to staff working within the NWJCC and specifically lead on quality and safety within a designated portfolio. The post holder will embed the quality principles and enablers across each of the following commissioning groups:

• Ambulance and 111
• Mental Health, Learning Disabilities and Vulnerable Groups

Main duties of the job

To support the Head of Quality in the development and delivery of a quality service for Specialised Services, Ambulance Services and 111, and Mental Health, Learning Disabilities and Vulnerable Groups commissioning. Provide leadership and direction to staff working within NWJCC and the Commissioning Teams within delegated portfolio.

Welsh Skills Desirable: Level 3 Speaking/Listening (B1) is desirable. It does not require fluency or written reports; simple conversations with patients suffice.

About us

Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region. With nearly 13,500 staff, CTM is one of Wales’s largest employers.

Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions – Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, and primary/community care facilities.

Our CTM 2030 Strategy – "Our Health, Our Future" – focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:

• We listen, learn, and improve
• We treat everyone with respect
• We work together as one team

CTM employees enjoy benefits including a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.

Job responsibilities

• Provide leadership for the Commissioning Assurance Framework and ensure the maintenance of professional standards.
• Negotiate with relevant stakeholders and providers, using high-level interpersonal skills to disseminate complex, sensitive information. This often occurs in emotionally charged settings with diverse or opposing views.
• Take a lead role in developing and maintaining positive relationships with local partner agencies, health boards/trusts, provider organisations, service users, and carers representatives.
• Embed into the multi-disciplinary Commissioning Team, develop an understanding of inter-relationships between functions, and actively contribute to commissioning within the delegated portfolio.
• Present highly complex information to large groups, including professionals and the public, via conferences, workshops, or forums, often meeting limited understanding of specialised commissioning.
• Use experience and expertise to analyse information and intelligence to judge the quality and effectiveness of commissioned services.
• Communicate potentially controversial or sensitive information about provider performance to stakeholders, including executive members of external organisations, Welsh Government, regulatory bodies, and patient representatives. This may include sensitive details about patient harm and safeguarding concerns.
• Be autonomous in making decisions regarding the monitoring of national frameworks and in making recommendations in response to audit results on behalf of NHS Wales.
• Propose, generate, and implement policies for commissioning within the delegated portfolio.

Person Specification

• Qualified nurse/paramedic with evidence of national portfolio understanding.
• Specialist knowledge of the delivery of commissioned services.
• Disclosure and Barring Service Check – this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a Disclosure and Barring Service submission.

Cwm Taf Morgannwg University Health Board