Quality and Enhancement Administrator

Study Group; West Yorkshire; On-site; GBP 25,000 - 28,000; Full time

Job summary

A leading international education provider seeks a dedicated individual to support academic quality management across two centres. The role involves ensuring compliance with quality standards, maintaining documentation, and fostering relationships with students and staff. Ideal candidates will possess strong organisational and ICT skills and have experience in an administrative role, preferably in an academic setting. Join us in creating brighter futures for students worldwide.

Qualifications

• Experience in administration.
• Experience in an academic setting in a student-facing role (Desirable).

Responsibilities

• Support the management of academic quality and enhancement across two centres.
• Assist with the implementation of academic quality processes.
• Provide administrative support for Complaints, Disciplinaries, and Appeals.

Skills

Organisational Skills

ICT Skills

Attention to Detail

Education

Level 3 Qualification

Job description

Contract type: Full Time (37.5 hours) – Fixed Term (27/04/2026)

Location: Leeds, Leeds International Study Centre

Salary: up to £27,500 per annum

Leeds International Study Centre and its programmes are provided by Study Group in collaboration with the University of Leeds and Leeds Beckett University.

The purpose of the role is to support the management of academic quality and enhancement of provision across two centres: Leeds Beckett University International Study Centre and Leeds International Study Centre. You will need to be organised, with strong ICT skills, an administrative background, have an excellent attention to detail, and a willingness to work at multiple locations in Leeds.

ABOUT THE ROLE

• Familiarise oneself with quality procedures and processes used in the Centre.
• Map local and standard operating procedures against the QAA Quality Code Expectations.
• Assist with the implementation and administration of academic quality processes to ensure compliance with external bodies.
• Manage and maintain all definitive Centre documents (e.g., Centre Handbook, Programme and Module specifications), ensuring all information is accessible, accurate, and trustworthy.
• Work with university partners to maintain a cooperative relationship in quality standards.
• Assist with the production of review documents such as student surveys.
• Produce data sets, analysis, and evaluations for reports for committees and groups.
• Provide administrative support for Complaints, Disciplinaries, and Appeals.
• Check that all assessments have been internally and externally moderated; escalate concerns to the Head of Quality and Enhancement as needed.
• Ensure secure storage and archiving of exam papers and assessment briefs.
• Support the recruitment of external examiners and panel members.
• Provide relevant documentation to external examiners and link tutors.
• Ensure reports of external scrutiny are received by the appropriate committees.
• Support quality and standards matters within the Centre Action Plan.
• Assist with documentation for course/module changes and re-approvals.
• Support internal training/CPD and staff induction.
• Document themes from observation records and appraisals for follow-up.
• Support the Head of Quality and Enhancement with minute-taking and action logging.
• Support or deputise for the Head of Quality and Enhancement.
• Build strong relationships with internal and external colleagues.
• Foster productive relationships with students.
• Assist with induction and arrivals.
• Promote and safeguard student welfare.
• Perform any other duties as required by the Head of Department and Senior Leadership Team.

ABOUT YOU

• Level 3 Qualification (or equivalent experience)
• Experience in administration
• Experience in an academic setting in a student-facing role (Desirable)

ABOUT US

Study Group is a leading international education provider dedicated to helping students worldwide, creating brighter futures and enabling them to reach their full potential. Through university partnerships and various study programmes, we provide resources and guidance for student success. Our global network and Insendi platform support innovative digital learning experiences.

ORGANISATIONAL COMPLIANCE

Study Group prioritizes safeguarding and high standards. Successful applicants will undergo checks including Criminal Background, References, ID, Right to Work, and Education Verification.

We are an equal opportunity employer committed to diversity and inclusion, ensuring equal opportunities regardless of race, gender, religion, nationality, or other factors. Your information will be kept confidential and securely stored. See our Privacy Policy.

Note: We review applications on a rolling basis, so apply ASAP to avoid disappointment.