Quality and Enhancement Administrator

Study Group; Leeds; On-site; GBP 23,000 - 28,000; Full time

Job summary

An established industry player is seeking a dedicated individual to support academic quality management across its Leeds centres. This role involves ensuring compliance with quality standards, maintaining accurate documentation, and fostering productive relationships with students and staff. The ideal candidate will possess strong organisational and ICT skills, with an administrative background and attention to detail. Join a forward-thinking company committed to creating brighter futures for students worldwide and be part of a collaborative environment that values diversity and inclusion.

Qualifications

• Experience working within administration.
• Experience in an academic setting in a student-facing role (Desirable).

Responsibilities

• Support management of academic quality across two centres.
• Assist with administration of academic quality processes.
• Build strong working relationships with internal and external colleagues.

Skills

Organisational Skills

ICT Skills

Attention to Detail

Administrative Skills

Education

Level 3 Qualification or equivalent experience

Job description

Contract type: Full Time (37.5 hours) – Fixed Term (27/04/2026)

Location: Leeds, Leeds International Study Centre

Salary: up to £27,500 per annum

Leeds International Study Centre and its programmes are provided by Study Group in collaboration with the University of Leeds and Leeds Beckett University.

The purpose of the role is to support the management of academic quality and enhancement of provision across two centres: Leeds Beckett University International Study Centre and Leeds International Study Centre. You will need to be organised, with strong ICT skills, an administrative background, have an excellent attention to detail, and a willingness to work at multiple locations in Leeds.

ABOUT THE ROLE

• Familiarise oneself with quality procedures and processes used in the Centre.
• Map local and standard operating procedures against the QAA Quality Code Expectations.
• Assist with the implementation and administration of academic quality processes to ensure compliance with external bodies.
• Manage and maintain all definitive Centre documents (e.g., Centre Handbook, Programme and Module specifications), ensuring all information is accessible, accurate, and trustworthy.
• Work with university partners to ensure a cooperative relationship in maintaining quality standards.
• Assist with the production of review documents such as student surveys.
• Produce specified data sets, analysis, and evaluations for reports considered by committees and groups supported by this role.
• Provide administrative support for Complaints, Disciplinaries, and Appeals.
• Check that all assessments have been internally and externally moderated; escalate concerns to the Head of Quality and Enhancement if necessary.
• Ensure secure storage and archiving of exam papers and assessment briefs.
• Support the recruitment of external examiners and external panel members.
• Ensure relevant documentation is provided to external examiners and link tutors.
• Ensure reports of external scrutiny processes are received by the appropriate committees or groups.
• Support quality and standards matters in the Centre Action Plan.
• Assist with the production of documentation for course/module changes and re-approval.
• Support internal training/CPD for staff and induction of new staff.
• Document themes from observation records and appraisals for follow-up.
• Support the Head of Quality and Enhancement with minute taking and logging actions at relevant committees.
• Support or deputise for the Head of Quality and Enhancement.
• Build strong working relationships with internal and external colleagues.
• Foster productive relationships with the student body.
• Assist with induction processes and arrivals.
• Promote and safeguard the welfare of students.
• Perform any other duties as required by the Head of Department and Senior Leadership Team.

ABOUT YOU

• Level 3 Qualification (or equivalent experience).
• Experience working within administration.
• Experience in an academic setting in a student-facing role (Desirable).

ABOUT US

Study Group is a leading international education provider dedicated to helping students worldwide, creating brighter futures and enabling them to reach their full potential. We partner with universities and offer face-to-face, online, and hybrid programmes, providing students with the resources and guidance needed to succeed. Our global network of offices and university partnerships ensures the best educational services. Our Insendi platform delivers innovative, accessible, and intuitive digital learning experiences using advanced digital tools.

ORGANISATIONAL COMPLIANCE

Study Group values high standards in safeguarding and recognises its importance in delivering the best student experience and outcomes. Successful applicants will undergo checks including Criminal Background Check (country-specific), two References, ID and Right to Work checks, and Education Verification.

We are committed to being an equal opportunity employer, fostering a diverse and inclusive workplace. We make hiring decisions based on skills and experience, regardless of race, gender, religion, nationality, or other factors. Your information will be kept confidential and securely stored. Please see our Privacy Policy.

We review applications on a rolling basis, so apply ASAP to avoid disappointment.