Quality and Compliance Co-ordinator

NHBC; Milton Keynes; Hybrid; GBP 28,000 - 33,000; Full time

Job summary

An established industry player is seeking a Quality and Compliance Co-ordinator for an exciting apprenticeship opportunity. This role involves coordinating key processes to ensure compliance and delivering high-quality programmes. You will support learners and employers while managing onboarding and compliance checks. With a commitment to personal growth, you will receive thorough training and the chance to earn recognized qualifications. Join a modern, family-friendly employer that values inclusivity and offers a range of benefits, including generous annual leave and a supportive work environment.

Benefits

27 days annual leave + bank holidays

Holiday purchase scheme

Enhanced pension scheme (up to 10.5%)

Life assurance

Subsidised private medical insurance

Employee discounts platform

Two days volunteer leave

Enhanced maternity, paternity, adoption leave and pay

Qualifications

• Strong organisational skills and attention to detail are essential.
• Experience with Microsoft Office tools is required.

Responsibilities

• Manage apprenticeship learner onboarding and compliance checks.
• Support Quality and Compliance teams with day-to-day admin.
• Provide excellent customer service to stakeholders.

Skills

Organisational Skills

Communication Skills

Time Management

Microsoft Office

Empathy

Education

GCSEs in Maths and English (Grade 4/C or above)

Tools

Microsoft Office

Job description

Overview

Job role: Quality and Compliance Co-ordinator (Apprenticeship)

Salary: From £28,000 + up to a 6% performance bonus per annum

Working location: Home Based (with travel to our Milton Keynes office once or twice a month)

Employment type: Full time, Permanent

Job summary

Are you passionate about helping people succeed, highly organised, and ready to take the next step in your career? NHBC’s Quality and Compliance Co-ordinator Apprenticeship offers a fantastic opportunity to grow in a meaningful, detail-focused role.

As we expand our support for apprenticeships, we have multiple opportunities available for this position. You’ll play a key part in delivering high-quality programmes by coordinating key processes, ensuring compliance, and providing excellent service to learners and employers.

We’re committed to investing in talent and helping you thrive — whether this is your first step into a business support role or you're building on existing experience.

What you’ll be doing

• Supporting the Quality and Compliance teams with day-to-day admin and coordination.
• Managing apprenticeship learner onboarding, paperwork, and compliance checks.
• Helping with assessments, progress monitoring, and post-programme support.
• Arranging and minuting meetings, updating records and databases.
• Conducting compliance reviews and highlighting risks.
• Producing reports and supporting ad-hoc projects.
• Leading a small development project as part of your apprenticeship.
• Supporting learners with special educational needs assessments.
• Providing excellent customer service to both internal and external stakeholders.

What we’re looking for

• Strong organisational skills and attention to detail.
• A confident communicator with a positive, can-do attitude.
• Ability to manage time effectively and meet deadlines.
• Experience with Microsoft Office tools.
• Patience, empathy, and a genuine desire to support others.
• GCSEs in Maths and English (Grade 4/C or above) – essential.
• Transferable skills welcome — whether from customer service, admin, hospitality, or a recent degree.

What we offer

Our benefits package includes:

• 27 days annual leave + bank holidays
• holiday purchase scheme
• enhanced pension scheme (up to 10.5%)
• life assurance
• subsidised private medical insurance
• employee discounts platform
• two days volunteer leave
• enhanced maternity, paternity, adoption leave and pay for all new parents

+ many more!

Who we are

At NHBC, we pride ourselves on being truly unique. No other organisation in our sector matches the range of services and scale we provide. As the market leader, we are recognised as the go-to for new home warranties and insurance. Our team is united by a core purpose: to raise the standards of house building and protect homeowners.

Why you should join us

As a modern, family-friendly employer, we’re in a phase of rapid growth, embracing technology, data and new ways of working. We’re seeking passionate, skilled and driven individuals to join us on this exciting journey.

Once onboard, you’ll have access to fantastic opportunities for personal and career growth. You’ll receive thorough training, continuous development and the chance to earn recognised qualifications and professional memberships to support your journey.

We support flexible working and encourage our colleagues to find a balance that suits them. While we may not be able to accommodate every request, we’re always happy to have a conversation about flexible working arrangements.

Our inclusive culture

We are dedicated to fostering an inclusive culture where everyone feels empowered to bring their authentic selves to work. We firmly believe in the right of all our employees and customers to be treated fairly, with dignity and respect, and free from discrimination. Our active employee networks support colleagues and their allies, providing safe spaces for open conversations and idea-sharing.

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