Quality and Compliance Administrator

Priory Group; Tees Valley; On-site; GBP 14,000 - 17,000; Part time

Benefits offered by this job

Birthday Holiday - extra day off

Enhanced maternity pay

Contributory pension scheme

Flexible benefits including gym access

Development opportunities

IPD sponsorship for professional quals

Leadership & management development

Long service award

Refer a friend bonuses

Job summary

Priory Hospital Middleton St George is seeking a part-time Quality and Compliance Administrator to join the Site Support Roles team. The role is 22.5 hours per week, with duties focused on governance, compliance, and patient safety activities within a specialist inpatient service.

You will provide essential administrative support, help investigations, and contribute to maintaining accurate records and quality indicators.

Qualifications

• Experience in administration with strong organisational and time-management skills.
• Excellent communication and customer service abilities.
• Ability to manage competing priorities and work to tight deadlines.
• Strong attention to detail and ability to maintain confidential records.
• Experience supporting audits, monitoring information and preparing reports.

Responsibilities

• Provide administrative support for clinical governance, compliance, complaints and the Hospital Director.
• Support investigations into incidents and complaints, ensuring reports are accurate and submitted on time.
• Monitor patient experience, identify trends and support improvements to service quality and patient safety.
• Maintain accurate records and track notifications, incident reviews and quality indicators.
• Prepare quality reports, support audits and policy development, and organise site governance meetings.

Skills

Administrative experience

Organisational skills

Time-management

Communication skills

Prioritisation

Attention to detail

Job description

Quality and Compliance Administrator

Department: Site Support Roles

Employment Type: Permanent - Part Time

Location: Priory Hospital Middleton St George

Compensation: £15,778 / year

Description

Priory Hopsital Middleton St George
£15,778 per annum

Part Time – 22.5 hours per week
Priory Hospital Middleton St George is looking to recruit a part time Quality and Compliance Administrator. This is a part time role of 22.5 hours per week.

Set in spacious and relaxing grounds, Priory Hospital Middleton St George, located in Darlington, County Durham, is a specialist inpatient service for adults with mental health issues, complex needs and behaviours that challenge. We are dedicated to supporting people to transfer effortlessly between the most appropriate care, meeting individual needs, enabling recovery and re-engagement within the community, and maximizing life opportunities.

We accept referrals from a wide variety of public sector organisations throughout the UK, including special hospitals, psychiatric hospitals, prisons, courts, low secure units (LSUs), medium secure units (MSUs), forensic lead commissioners, social services, NHS Mental Health Trusts, GPs, the police and others.

What you'll be doing

You'll be part of a dedicated and compassionate team, all working together to ensure the smooth running of the hospital and to support the wellbeing of our patients. While your role doesn't involve providing direct care, your contribution is vital in helping to maintain a safe, comfortable, and welcoming environment for everyone. Whether you're assisting with day-to-day operations, keeping things organised, or ensuring our spaces are well looked after, your support plays an important part in creating a positive experience for those who live and work here.

• Provide administrative support for clinical governance, compliance, complaints and the Hospital Director.
• Support investigations into incidents and complaints, ensuring reports are accurate and submitted within required timescales.
• Monitor patient experience, identify trends and support improvements to service quality and patient safety.
• Maintain accurate records and track CQC notifications, serious incident reviews and quality performance indicators.
• Prepare quality reports, support clinical audits and policy development, and organise site Clinical Governance meetings.

You can find additional information in the attached job description.

What you'll bring to the role

Essential for the role

• Previous experience in administration, with strong organisational and time-management skills.
• Excellent communication and customer service skills.
• Ability to manage competing priorities and work effectively to tight deadlines.
• Strong attention to detail and ability to maintain accurate, confidential records.
• Experience supporting audits, monitoring information and preparing reports.

The following experience would be beneficial

• Previous experience in a similar role within a healthcare setting.
• Experience with clinical governance, quality assurance or compliance processes.
• Experience supporting investigations, complaints or incident reviews.
• Experience analysing data, identifying trends and supporting service improvements.
• Experience managing diaries, coordinating meetings and liaising with senior managers.

What we will give you in return

We want you to succeed at Priory and thrive in your role. You will be well supported with regular career conversations. We also offer full training and numerous pathways into leadership and qualified clinical positions to help you shape your career with us.

• Birthday Holiday - your birthday as an extra days annual leave
• Enhanced maternity pay
• Contributory pension scheme
• Flexible benefits including reduced rates and access to new schemes including gym membership, IT technology (laptops / tablets / smartphones) and Healthcare Cash Plan (Simply Health Scheme)
• Access to development opportunities
• Sponsorship of professional qualifications through our Individual Professional Development (IPD) panel
• Leadership & management development
• Long service award
• Refer a friend bonuses

Shortlisting may begin upon receipt of applications, and the Recruiting Manager may close the vacancy early if enough suitable candidates are identified.