Qualified Hearing Care Assistant

Leightons Opticians & Hearing Care; Tunbridge Wells; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Commission opportunities

Job summary

Leightons Opticians & Hearing Care is hiring a Hearing Care Assistant to support private hearing services across Lewes, Tunbridge Wells, and Haywards Heath. The role combines clinical duties with business support, ensuring high standards of patient care.

You will perform wax removal and hearing screenings, assist with clinic prep, and collaborate with the HCPC-registered Hearing Aid Dispenser and GP when referrals are needed.

Qualifications

• Fully qualified Hearing Care Assistant required.
• GCSEs (9-4/A-C) or NVQ Level 2 preferred.
• Valid UK driving licence and ability to travel between locations.

Responsibilities

• Support private hearing services with clinical excellence and operational flair.
• Assist with clinic preparation, record keeping, infection control, and equipment use.
• Provide wax removal services and hearing screenings as part of the service.

Skills

Excellent communication

Empathetic

Team player

Organised

Punctual

Attention to detail

Education

GCSEs 9-4 / A-C

NVQ Level 2

Job description

Join our Team and Make a Difference!

At Leightons were redefining the way people experience hearing care. Rooted in empathy, professionalism, and genuine patient relationships, we deliver outstanding clinical services in a welcoming, independent healthcare setting. Now, were inviting a passionate and qualified Hearing Care Assistant to join our growing team Lewes, Tunbridge Wells, and Haywards Heath.

If you're committed to patient wellbeing and looking to be part of a company that invests in people as much as it does in innovative care we want to hear from you.

Why join Us?

• Salary: 27,810 FTE per annum plus commission opportunities
• Hours: Full-Time (Tuesday to Saturday) working across our modern, unique Leightons stores across Lewes, Tunbridge Wells, and Haywards Heath.
• Environment: Friendly, supportive, and people-focused
• Impact: Be part of something meaningful improving lives through better hearing

About the Role

As a Hearing Care Assistant, youll be an integral part of our practice, supporting private hearing services with a balance of clinical excellence and operational flair.

Your role will support the smooth running of the hearing service, contribute to business growth particularly in wax removal, and uphold the highest standards of clinical care.

Clinical Duties

• Provide wax removal services using microsuction (via Tympa equipment only), irrigation, and manual techniques within 30-minute appointment slots.
• Carry out hearing screenings using Tympa equipment and complete minor hearing aid repairs in line with best practice.
• Identify abnormalities and use Tympa Review to refer patients for further medical assessment where required.
• Refer patients appropriately to a HCPC-registered Hearing Aid Dispenser (HAD) or GP, supported by clear written referral letters.
• Deliver consistently high standards of patient care while working under the direction of a HCPC-registered HAD.

Practice Engagement & Development

• Assist with clinic preparation, record keeping, aseptic procedures, infection control, and the supervised use of audiology equipment.
• Demonstrate professional communication, commitment to patient care, and adherence to relevant regulatory and professional policies.

Operational Responsibilities

• Respond to patient enquiries promptly, empathetically, and professionally to ensure a positive patient experience.
• Support practice business development through engagement with local partners and community links, including GP surgeries and pharmacies.
• Assist the wider team in implementing strategies to improve efficiency, performance, and service delivery.
• Contribute to the training and development of the branch optical team in relation to hearing services.
• Maintain company standards in professionalism, appearance, timekeeping, and compliance with health and safety policies and regulations.

What Youll Need

• To be a fully qualified Hearing Care Assistant
• Minimum of 5 GCSEs Graded 9-4 (A -C) or NVQ Level 2 qualification
• Some experience in a patient-facing within a healthcare environment
• A full UK driving license and the ability to travel between locations
• Eligibility to work in the UK, and availability for the specified days
• Excellent communication and interpersonal skills
• Empathetic and committed to delivering outstanding patient care
• Professional, punctual, and well-presented at all times
• Strong attention to detail and accuracy in all clinical procedures
• A supportive team player who collaborates effectively with colleagues
• Organised and able to manage workload efficiently

Equality & Diversity:

We champion equal opportunities and a diverse, inclusive workplace. All qualified candidates are welcome.

We are committed to promoting equal opportunities in employment and creating a workplace culture in which diversity and inclusion is valued and everyone is treated with dignity and respect. As part of our zero-tolerance approach to discrimination in any form, you and any job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics).

Applicants who have been unsuccessful in the past 12 month should not reapply for the same job role