QCS/DCS Field Service Engineer - Newcastle upon Tyne 1 hour radius

-; City of Edinburgh; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in automation and electrical systems seeks a Field Service Engineer to support paper manufacturing facilities. The role involves technical support, preventative maintenance, and customer relationship management. Candidates should have a relevant engineering degree and strong customer focus, with opportunities to grow in a diverse and inclusive environment.

Benefits

Competitive salary

25 days annual leave plus bank holidays

Contributory pension scheme

Life assurance

Flexible benefits scheme

Employee Assistance Programme

Company car or cash allowance

Bonus scheme

Qualifications

• Self-motivated and able to work independently.
• Knowledge of the Paper Industry is desirable.
• Clean Driving Licence (UK) is essential.

Responsibilities

• Provide high-level field and in-house technical support, including out-of-hours support.
• Fulfill Service Agreement obligations, providing maintenance and support.
• Travel flexibility across the UK for various activities.

Skills

Customer focus

Networking skills

Results-oriented

Education

Degree or HND in Electrical or Measurement & Control Engineering

Job description

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This Position reports to:
Local Industry Lead, Paper UK

Represents ABB as a Home Based, Field Service Engineer in the North East of England on customer paper manufacturing facilities.

• As part of the Northern Service Team, provide 24/7 support on site for ABB QCS and DCS equipment.

• After initial ABB product training, be responsible for delivering the Service Agreement scope, including Preventative and Corrective maintenance on ABB QCS/DCS equipment, configuration, calibration, modification, cleaning, and adjustment.

• Participate in a 1-week in 3 on-call rota.

• Develop strong working relationships with customers across production and engineering.

Our Team Dynamics

Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters – because the progress we make here creates real impact out there.

What's in it for you?

We want you to bring your full self to work—your ideas, energy, and ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on meaningful challenges. Here, your work creates impact you can see and feel every day.

Your Role and Responsibilities

• Provide high-level field and in-house technical support, including out-of-hours support.
• Fulfill Service Agreement obligations, demonstrated by the use of ABB ServicePro and other reporting tools.
• Provide application support and software troubleshooting to customers, on site and remotely.
• Advise clients on maintenance procedures, evolution, site planning, operational methods, process measurement, and control.
• Travel flexibility across the UK for activities beyond primary areas of responsibility.
• Prepare and write technical reports for internal and external use.
• Promote sales of maintenance services and equipment, including spare parts, and advise Sales department of potential sales leads.
• Assist Sales and Account Management with quotation preparations.
• Commission equipment in the field as part of the project team.

Qualifications for the Role

• Degree or HND in Electrical or Measurement & Control Engineering - essential
• Clean Driving Licence (UK) - essential
• Self-motivated and able to work independently - essential
• Excellent customer focus - essential
• Good networking skills - essential
• Results-oriented - essential
• Knowledge of Paper Industry - desirable
• Knowledge of ABB QCS or DCS systems - desirable
• Commercial awareness - desirable

Benefits

ABB offers a comprehensive benefits package including:

• Competitive salary
• 25 days annual leave plus bank holidays
• Contributory pension scheme
• Life assurance
• Flexible benefits scheme
• Internal mobility, mentorship, and global project access
• Employee Assistance Programme
• Employee referral scheme
• Company car or cash allowance
• Private medical cover
• Bonus scheme

ABB UK has been recognized as a Top Employer for five consecutive years, reflecting our commitment to a better world of work.

More about us

The Process Industries Division serves various sectors including mining, metals, cement, pulp and paper, and more. We provide integrated electrical and automation systems designed to increase productivity and reduce costs, with solutions tailored for each industry.

Join us. Be part of the team where progress happens, industries transform, and your work shapes the world.
Run What Runs the World.

#RunwithABB

#ABBCareers

We value diversity and inclusion. Could this be your story? Apply today or visit www.abb.com to learn more about us and our solutions worldwide.